General Manager - Clinical & Service Quality

General Manager - Clinical & Service Quality When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.

About the role Reporting to the Executive Director this newly created, pivotal role drives quality, clinical excellence and compliance. Through embedding a culture of innovation and evidence-based contemporary practice the role will support our dedicated team through innovation and change, operation optimisation and builds culture and capacity to ensure not only sustainability but long‑term organisational growth.

About you We embed our values in all we do and you’ll share an approach that can navigate clinical excellence as well as people as a priority while delivering strategic outcomes. With extensive clinical expertise within the aged care sector, you’ll be seeking a position that enables oversight and shaping holistic care delivery. You’ll bring energy, drive and genuine enthusiasm complimented with business savvy and an ability to build capacity. The key skills you’re looking to leverage in your next position include:

Extensive experience in leadership of a clinical team achieving clinical outcomes

Demonstrated success leading diverse teams through significant and ongoing change

The ability to innovate, develop, design, plan resource and implement practice, quality frameworks and deliver outcomes with robust governance practices

Extensive partnering, influencing and collaboration engaging and driving multidisciplinary teams in achieving strategic outcomes

Demonstrated strengths across governance, regulatory compliance and quality standard achievement

Excellence senior business operational skills, developing growth and long‑term sustainability

APHRA Registration as a Registered Nurse is a key selection requirement

Key Personal Insolvency Clearance

National Police Clearance (issued within the last six months)

About the benefits You’ll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.

As a valued team member, you’ll also enjoy access to:

Not for profit Salary Packaging options up to $18,000!

Childcare discounts for your little ones

Options to purchase additional leave

Career Pathways, Professional Development and Training

Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations

To Apply Click

Apply Now

to visit our website and submit your application. Applications close on

13 March 2026 , but please apply early, as the recruitment process may begin before the closing date.

For a confidential discussion regarding this opportunity please contact Lauren Andrews on 0416 331 213

Applications must be received via the online portal to be considered. Agency approach is not being considered at this time.

Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like support or accommodations to fully participate in our recruitment process, reach out to us at hr@mercycare.com.au we would love to hear from you.

At MercyCare, every person matters.

With our 175‑year legacy extending back to the Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values – respect, integrity, compassion, justice, excellence, and courage.

We are committed to safeguarding and protecting children, young people and the vulnerable. We invite applications from people from all walks of life, including Aboriginal and Torres Strait Islander people, and those from diverse ages, cultures, faiths, abilities, gender and sexuality.

Unlock job insights Hirer responsiveness Salary match Number of applicants

Community Services & Development 1,001-5,000 employees

MercyCare is here to support people throughout life’s journey as a leading Western Australian not-for-profit provider of aged care, early learning, disability services and family and community services.

We do it because of the strong values inherited from our founders. We do it because we want to create positive change. We are privileged to see the positive impact our organisation has upon communities and will continue working towards ensuring our services are of outstanding quality and accessible to a wider society.

The Western Australian community is our community. It is at the heart of everything we do.

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