Job Description
xAmplify – Leading Australia’s Digital Evolution. At xAmplify, we’re not just another technology company. We are shaping Australia’s future by combining intelligent automation and human-centred technology services to deliver exceptional value. Our vision is BOLD, to lead Australia’s digital evolution by accelerating the safe and secure adoption of Automation and AI. We don’t pretend to do everything. Instead, we partner with the world’s largest and most innovative technology companies, aggregating cutting‑edge solutions to transform businesses, industries, and government services. Every project we undertake is an opportunity to transform industries, solve real‑world problems, and push the boundaries of what’s possible in technology. We are enablers. What’s ours is yours, so check us out online at xAmplify.com.au.
About the Role
As our new ServiceNow Senior Technical Consultant, you’ll join our growing ServiceNow Practice and work with a diverse team of over 50+ ServiceNow specialists, doing rad work for interesting projects. We’re working to change the way our clients think about their work and the ServiceNow platform. We do whatever we can to drive the best possible outcome for our customers – and that means you’ll have the opportunity to work across different parts of the software development life cycle.
Responsibilities
Represent xAmplify to our clients during requirements gathering and design phases.
Help structure the delivery of the solution through to the client, across a broad range of ServiceNow modules and client industries.
Involve in ServiceNow configuration, documentation, and testing.
Participate in early-stage demonstrations and proof-of-concepts.
Host requirements workshops, drive solution designs, and test planning.
Engage in deployment and hyper care activities.
Qualifications
At least 3 years of ServiceNow administration and development experience with demonstrable technical capability in all elements of ServiceNow design, build, implementation, and support.
Product expertise across multiple ServiceNow modules (including ITSM, ITOM, ITAM, CSM, HRSD, WHS, SPM, LSD, IRM, SIR, PSDS, WDF, Now Assist, and so on) is highly desirable.
A ServiceNow CSA certification is mandatory, with the addition of other key certifications including the relevant CIS certifications or CAD.
Required Skills
Experience defining ServiceNow requirements, building solution design documentation, or running functional workshops in an Agile way.
Ability to work effectively in a team and as a solo consultant.
Confidence presenting designs, solutions, and capabilities to a diverse range of technical and non-technical audiences.
Strong development experience and comfort with programming, scripting, and customisations.
Experience with APIs and integrations including REST/SOAP API, data transformation, Integration Hub, and Spokes.
Good grasp of infrastructure, networks, and cloud (AWS/Azure).
Ability and interest in mentoring and developing junior talent.
Experience scoping effort estimates and participating in commercial client conversations (RFQ analysis, preparation, effort scoping, technical thought leadership, and solution presentation) is highly desirable.
Excellent verbal & written communication skills, high level of organisation, and time management.
Preferred Skills
Experience working across the entire SDLC.
Ability to manage client expectations, scope, deliverables, and timelines on smaller engagements without supervision.
We’re flexible!
If you’re in Canberra, Sydney, Brisbane, or the Sunshine Coast you’ll have the opportunity to connect with us in person in our offices but we also welcome candidates from locations across the Australian East Coast. Our team operates on a hybrid work model, so you will have the ability to work from our office, client sites (as required with your allocated projects), or from home.
Equal Opportunity Statement
At xAmplify, we believe diversity drives innovation. We welcome applications from people of all genders, identities, ethnicities, religions, abilities, and ages. xAmplify is an advocate for diversity and inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability, or age.
Intrigued? Want to know more? Reach out to us at recruitment@xamplify.com.au or visit xamplify.com.au. Join us in shaping Australia’s digital landscape — because the future isn’t just coming, we’re creating it!
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