Head of Organisational Effectiveness

About Capricorn Capricorn is one of Australia and New Zealand’s largest and most dynamic member‑owned organisations. Since 1974, we’ve provided our members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1,600 preferred suppliers, simplified monthly expenses, and a generous rewards program. We have a strong foundation in the automotive and machinery aftermarkets and a vibrant community of over 31,000 members across Australia and New Zealand. Last year, Capricorn facilitated nearly $4 bn in sales with our preferred suppliers. At Capricorn, we work hard to ensure that our members, suppliers, and people feel part of a community that is connected and supported to make a difference while having some fun along the way.

Role Purpose As the Head of Organisational Effectiveness, you’ll play a pivotal role in shaping Capricorn’s future. Sitting within the People & Experience function, this strategic leadership position partners closely with the Executive team, People & Experience leaders, and key stakeholders to design and deliver initiatives that enable our long‑term vision. You’ll lead the organisational change management function, ensuring seamless execution of major people and organisational initiatives and embedding change that sticks. This is a hands‑on, high‑impact role for a change leader who thrives in complexity and is passionate about building a better workplace. You’ll also bring strategic thinking to lead the design and implementation of major people, workforce planning and cultural initiatives that will ensure Capricorn continues to meet growth and strategic outcomes for our members and community.

Skills, Knowledge & Attributes

Deep understanding of change management models and frameworks that drive sustainable change.

Strong understanding of workforce planning and aligning workforce to strategic outcomes, including consideration of the integration of digital workforce.

Ability to design cultural enablers and support the future of Capricorn, driving overall effectiveness and engagement of the Capricorn team.

Exceptional influencing and communication skills across all levels—from frontline to executive.

Proven ability to lead cross‑functional initiatives from concept to delivery.

Solid grasp of HR principles, legislation, and best practices.

Strong written and verbal communication, with a collaborative and proactive mindset.

Resilience, adaptability, and a hands‑on approach when needed.

Ability to manage competing priorities and deliver within tight timeframes.

Experience

Minimum 5 years leading internal or external consultancy programs, with a strong track record in delivering impactful HR initiatives.

Experience navigating complex organisations and managing diverse deliverables.

Qualifications

Tertiary qualifications in Human Resource Management or a related commercial discipline.

Change management certifications (e.g. PROSCI) highly desirable.

Facilitation credentials such as Hogan’s, Korn Ferry, LSI or similar are a plus.

Life at Capricorn

Work flexibility – hybrid (2 days working from home) written into our policy.

Development opportunities – training and development to give you the tools you need to grow.

Paid parental leave – support for both parents and a transition back to work.

Social calendar – a range of virtual and face‑to‑face events to keep us connected.

Workplace perks – sweeping city views, coffee on tap, team buzz, free gym membership near the office, discounted private health benefits, all‑inclusive working‑from‑home kits.

Rewards and recognition program, wellness program, additional leave purchase and more.

Would you be a good fit? If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and details on Capricorn, please visit our website at

capricorn.coop/careers .

Seniority level Executive

Employment type Full‑time

Job function Human Resources

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