Job Description
AboutVirginAustraliaGroup
Hello.We’reVirginAustralia.We’retheairlinethat’salwaysdonethingsalittledifferent.Ourway.TheVirginway.We’reonamissiontomakeflyingbetterthan‘nice’.Andtodothat,ittakesateamoftalentedpeoplewhoarepassionateaboutcustomerexperience,doingtherightthingalways,withafocusonsafety–intheair,onthegroundandinourworkplaces.Ateamwhovaluesrealdiversityandinclusion,inabigbrandwithbigambitions.
Therole:
ReportingtotheSMESalesManager,theSalesLeader,SMEwillleadahigh-performingteamdedicatedtodrivingairlinerevenuegrowththroughstrategicbusinessdevelopmentandmarketshareexpansion.BasedinBrisbaneorSydney,youwillbeinstrumentalinachievingVirginAustralia'srevenuetargetsandstrengtheningcustomerrelationshipswithinexistingaccounts.
Youwillalsoberesponsibleforelevatingtheteam'scapabilitiesbycultivatingapositive,supportive,andcollaborativeworkculture.Additionally,youwillensurethesuccessfulexecutionofstrategicinitiatives,commercialdecision-making,andprocessimprovementplansandprojects,allaimedatmaximisingrevenueanddeliveringexceptionalclientsatisfaction.
PositiontheSMEBusinessDevelopmentTeamtoexceedsalestargetsanddrivesignificantgrowthinrevenueandmarketshare.
Leadandcultivateahigh-performingbusinessdevelopmentteamthatenhancescustomerexperienceandmaximisesshare-of-walletfrommanagedaccounts,focusingonhigh-valueactivities.
Workingwithotherleaders,developandimplementstrategicplanstailoredtobothin-housebusinessdevelopmentteams.
Ensureaseamlesson-boardingprocessfornewaccounts,enablingsmoothintegrationandongoingsuccess.
CreatestrategicplansforcollaboratingwithTravelManagementCompanies(TMCs)andintegratetheseintothecomprehensivesalesstrategyfortheSMEsegment.
ProactivelycollaboratewithinternalstakeholdersacrosstheVirginAustraliaGrouptoaligneffortsanddrivesuccess.
Developandexecutestrategicaccountplansandroadmapstodriveclientretentionandexpansion
Developandmaintainsenior-levelrelationshipswithnewandexistingmembers,effectivelyaddressingissues,craftingsolutions,andimplementingagreed-uponactions.
LeadtheresolutionofcustomercomplaintsandrepresentVirginAustraliaatclientandindustryevents,enhancingthecompany'sreputationandclientsatisfaction.
Whatyouneedtobesuccessful:
Adaptivemindsetandabilitytodriveoutameaningfulpathwayforinternalandexternalstakeholders.
ExperienceinaSalesManagementorClientServicesManagementrole.
Proventrackrecordofexceedingsalestargetsanddrivingrevenuegrowthinaseniorsalesrole.
Extensiveexperienceinleadingandmanaginghigh-performingsalesteams.
Proficientinbuildingandmaintainingrelationshipswithkeyclientsandstakeholders.
Strongbackgroundindevelopingandexecutingstrategicsalesplans.
Expertiseinidentifyingandcapitalisingonnewbusinessopportunities.
Stronganalyticalandproblem-solvingabilities,withdemonstratedexperiencetoassesscomplexbusinesschallengesanddevelopsolutionsthatdrivevalue
Strongunderstandingofmarkettrends,industrydynamics,andcompetitivelandscapes.
Abilitytoeffectivelycoaching,mentoring,anddevelopingsalestalent.
SoundknowledgeofMicrosoftOffice(Excel,Word,PowerPoint,Outlook).
We’recommittedtolookingafteryou,withsomeofthebestbenefitsandconditionsintheindustry–including(butnotlimitedto):
Discountedflightsforyouandyourlovedones(including$1000worthoftravelcreditsperyear)
OneofBrisbane’smostadmiredheadofficelocations,withSouthBanktrainstation,asupermarket,pharmacy,andlunchoptionsdownstairsplusa5-minutewalktotheBusway,arooftoprestaurantandonsitegym(withalowmembershipfee)andSouthBankParklandsjustacrosstheroad
Discountsontravelinsurance,loungemembership,carhire,accommodation,andexperiencesworldwide
Cheaperhospitality,retail,technology,beautyandwellnessservices
AcomprehensiveEmployeeAssistanceProgram,whichoffersconfidentialcoachingandsupportfromqualifiedprofessionalsforallaspectsoflife–physical,mental,socialandfinancial
‘DressforYourDay’–enjoythefreedomtowearwhatevermakesyoufeelgreatforthetypeofworkyoudoandthedayyouhaveaheadofyou.
Wheneveryoneisincluded,everyonewins
We’reallindividuals.Andwelovethat.That’swhyweencourageapplicationsfromIndigenousAustralians,peoplewithdisability,thosefromdiverseculturalbackgrounds,ourfriendsintheLGBTQI+community,andanyoneelsewhowantstojoinourfamily.
Readytoapply?
We’rereadytohearfromyou.Applynow.
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