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Sales Leader, SME

📍 Sydney, Australia

Retail Virgin Australia Airlines

Job Description

AboutVirginAustraliaGroup Hello.We’reVirginAustralia.We’retheairlinethat’salwaysdonethingsalittledifferent.Ourway.TheVirginway.We’reonamissiontomakeflyingbetterthan‘nice’.Andtodothat,ittakesateamoftalentedpeoplewhoarepassionateaboutcustomerexperience,doingtherightthingalways,withafocusonsafety–intheair,onthegroundandinourworkplaces.Ateamwhovaluesrealdiversityandinclusion,inabigbrandwithbigambitions. Therole: ReportingtotheSMESalesManager,theSalesLeader,SMEwillleadahigh-performingteamdedicatedtodrivingairlinerevenuegrowththroughstrategicbusinessdevelopmentandmarketshareexpansion.BasedinBrisbaneorSydney,youwillbeinstrumentalinachievingVirginAustralia'srevenuetargetsandstrengtheningcustomerrelationshipswithinexistingaccounts. Youwillalsoberesponsibleforelevatingtheteam'scapabilitiesbycultivatingapositive,supportive,andcollaborativeworkculture.Additionally,youwillensurethesuccessfulexecutionofstrategicinitiatives,commercialdecision-making,andprocessimprovementplansandprojects,allaimedatmaximisingrevenueanddeliveringexceptionalclientsatisfaction. PositiontheSMEBusinessDevelopmentTeamtoexceedsalestargetsanddrivesignificantgrowthinrevenueandmarketshare. Leadandcultivateahigh-performingbusinessdevelopmentteamthatenhancescustomerexperienceandmaximisesshare-of-walletfrommanagedaccounts,focusingonhigh-valueactivities. Workingwithotherleaders,developandimplementstrategicplanstailoredtobothin-housebusinessdevelopmentteams. Ensureaseamlesson-boardingprocessfornewaccounts,enablingsmoothintegrationandongoingsuccess. CreatestrategicplansforcollaboratingwithTravelManagementCompanies(TMCs)andintegratetheseintothecomprehensivesalesstrategyfortheSMEsegment. ProactivelycollaboratewithinternalstakeholdersacrosstheVirginAustraliaGrouptoaligneffortsanddrivesuccess. Developandexecutestrategicaccountplansandroadmapstodriveclientretentionandexpansion Developandmaintainsenior-levelrelationshipswithnewandexistingmembers,effectivelyaddressingissues,craftingsolutions,andimplementingagreed-uponactions. LeadtheresolutionofcustomercomplaintsandrepresentVirginAustraliaatclientandindustryevents,enhancingthecompany'sreputationandclientsatisfaction. Whatyouneedtobesuccessful: Adaptivemindsetandabilitytodriveoutameaningfulpathwayforinternalandexternalstakeholders. ExperienceinaSalesManagementorClientServicesManagementrole. Proventrackrecordofexceedingsalestargetsanddrivingrevenuegrowthinaseniorsalesrole. Extensiveexperienceinleadingandmanaginghigh-performingsalesteams. Proficientinbuildingandmaintainingrelationshipswithkeyclientsandstakeholders. Strongbackgroundindevelopingandexecutingstrategicsalesplans. Expertiseinidentifyingandcapitalisingonnewbusinessopportunities. Stronganalyticalandproblem-solvingabilities,withdemonstratedexperiencetoassesscomplexbusinesschallengesanddevelopsolutionsthatdrivevalue Strongunderstandingofmarkettrends,industrydynamics,andcompetitivelandscapes. Abilitytoeffectivelycoaching,mentoring,anddevelopingsalestalent. SoundknowledgeofMicrosoftOffice(Excel,Word,PowerPoint,Outlook). We’recommittedtolookingafteryou,withsomeofthebestbenefitsandconditionsintheindustry–including(butnotlimitedto): Discountedflightsforyouandyourlovedones(including$1000worthoftravelcreditsperyear) OneofBrisbane’smostadmiredheadofficelocations,withSouthBanktrainstation,asupermarket,pharmacy,andlunchoptionsdownstairsplusa5-minutewalktotheBusway,arooftoprestaurantandonsitegym(withalowmembershipfee)andSouthBankParklandsjustacrosstheroad Discountsontravelinsurance,loungemembership,carhire,accommodation,andexperiencesworldwide Cheaperhospitality,retail,technology,beautyandwellnessservices AcomprehensiveEmployeeAssistanceProgram,whichoffersconfidentialcoachingandsupportfromqualifiedprofessionalsforallaspectsoflife–physical,mental,socialandfinancial ‘DressforYourDay’–enjoythefreedomtowearwhatevermakesyoufeelgreatforthetypeofworkyoudoandthedayyouhaveaheadofyou. Wheneveryoneisincluded,everyonewins We’reallindividuals.Andwelovethat.That’swhyweencourageapplicationsfromIndigenousAustralians,peoplewithdisability,thosefromdiverseculturalbackgrounds,ourfriendsintheLGBTQI+community,andanyoneelsewhowantstojoinourfamily. Readytoapply? We’rereadytohearfromyou.Applynow.

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Job Details

Posted Date: February 26, 2026
Job Type: Retail
Location: Sydney, Australia
Company: Virgin Australia Airlines

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Don't miss this opportunity! Apply now and join our team.