Senior Support Services Partner

Senior Support Services Partner – St Albans Facility Fronditha Care is an award-winning not-for-profit aged care provider, specialising in providing culturally sensitive aged care for people of all backgrounds for more than 46 years. We offer a wide range of aged care services and programmes to support elders and their families.

Through our core values of

Respect, Do Right, Bring Joy

and

Inspire Better , we deliver a Bounty of Care that meets the cultural, spiritual and health needs of the elders in our care. More than 1000 people choose to work at Fronditha Care in our 5 residential facilities across Melbourne and Newcastle, in their homes and in the community.

About the Opportunity We are seeking a

Senior Support Services Partner

to oversee the effective rostering and delivery of high‑quality ancillary services at the

St Albans

facility. Those services include cleaning, laundry, food services and maintenance. Reporting to the Manager of Residential Care and working closely with the Reception/Administration Officer, you will coordinate these services in line with accreditation standards and foster a safe environment for residents and staff.

Day‑to‑Day Responsibilities

Oversee daily operations of support services, maintaining efficiency and resolving emerging issues.

Provide information to care recipients, families and external providers about service availability and arrangements.

Assist with organising and documenting family meetings, including preparing agendas and minutes.

Manage ordering and invoicing systems, monitor facility expenses, handle petty cash and keep accurate financial records.

Implement accreditation standards, policies and procedures across cleaning, laundry, maintenance and food services to meet quality and compliance requirements.

Manage staff rostering, allocate resources appropriately, maintain budget adherence, and oversee employment terms and conditions.

Monitor workplace hazards, WHS compliance and practice, promoting a safe work environment.

Provide supervision, support and feedback to support workers and admin staff, ensuring mandatory training and development.

Participate in reviewing food services, maintaining food safety program compliance and driving continuous improvement initiatives.

Maintain accurate records, including financial documentation, compliance reports and operational files, in alignment with organisational policies.

Complete follow‑up activities for scheduled and unscheduled maintenance.

What Success Looks Like for This Role

Business Management or Operations background, together with Food Safety Supervisor Certification (preferred).

Minimum 3 years experience in a similar role within an aged care or health care facility.

Experience or training in Occupational Health and Safety (OHS).

Proven experience in a highly regulated environment, maintaining compliance with service delivery and financial reporting standards.

Strong proficiency in digital tools, administrative systems and IT applications for efficient workflow management.

Knowledge of Office of Housing procedures and relevant legislation of public housing (preferred).

Current National Police Check required.

Why Choose Fronditha Care Fronditha Care is driven by our ethos of providing a Bounty of Care that extends to our clients and employees. We are committed to creating a safe, inclusive workplace that supports people’s growth in the workplace and in life.

Our Benefits

Above award pay with annual pay increases under Enterprise Agreements.

Salary packaging up to $15,900 per annum of pre‑tax income.

Meal and entertainment benefits up to $2,650 per annum.

Benefits available through Fronditha Care’s superannuation partner.

Gender neutral paid parental leave of 6 weeks.

Option to purchase additional annual leave.

Enhanced leave entitlements for employees covered by Enterprise Agreements.

Learning and development, career pathway opportunities, communities of practice and other learning programs.

Access to health and wellbeing program including EAP support for personal and professional assistance.

Seniority Level Mid‑Senior level

Employment type Full‑time

Job function Other

Industries Hospitals and Health Care

Contact and Application The successful applicant will undergo a current Police Check. To apply, please call Anna Siskos at

0418 747 242

or email

annasiskos.ta@fronditha.org .

Apply online now.

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