Clinic Director / Practice Manager

We’re seeking an experienced and inspiring Clinic Director to join our team at Eye & Laser Centre Gold Coast on a full‑time basis. You'll lead our clinic’s operations, people, performance, and patient experience. This is a pivotal leadership role responsible for driving clinical excellence, commercial success, and a strong culture across the practice.

You will oversee daily operations, strengthen relationships with doctors and referral partners, and ensure the clinic consistently delivers exceptional outcomes for patients and practitioners.

About the Role As Clinic Director, you will be accountable for the clinical, operational and commercial performance of the clinic. You will:

Strategic & Operational Leadership

Translate organisational strategy into clear operational plans

Oversee workforce planning, scheduling and template optimisation

Ensure the clinic operates efficiently, safely and in compliance with regulatory standards

Maintain high‑quality systems, technology, equipment, and supplier performance

People & Culture

Lead, coach and develop a high‑performing team

Create a collaborative, accountable and supportive work environment

Provide regular feedback, facilitate communication, and manage performance when required

Support professional development and future workforce planning

Business Development & Marketing

Partner with Marketing to deliver local initiatives that strengthen brand presence

Support onboarding and integration of new doctors

Improve digital reputation through reviews, surveys and patient feedback

Build strong referral pathways and engage with key practitioners

Governance, Safety & Quality

Maintain the clinic’s compliance, audit and risk management schedules

Drive continuous quality improvement

Ensure incidents and risks are identified, reported and escalated appropriately

Promote a safe and supportive workplace for staff, practitioners and patients

About You You are a confident, people‑centric leader with strong operational and commercial acumen. You bring:

Experience in management or senior practice leadership

Demonstrated success in people, operational and financial management

Strong communication and relationship‑building skills

Ability to coach, motivate and develop teams

Proficiency in PMS/EMR systems and understanding of medical terminology

Experience in practice billings and revenue processes

Experience overseeing, managing and adhering to a budget

A proactive, solutions‑focused mindset and a “make it happen” attitude

Relevant tertiary qualifications

A current National Police Check (or willingness to obtain)

Why Join Us?

Influence strategic decisions and shape clinic success

Join a values‑driven organisation committed to quality and patient care

Enjoy genuine leadership autonomy with strong organisational support

Access ongoing development and growth opportunities

How to Apply If this role aligns with your experience and what you’re looking for in your next position, we’d love to hear from you.

Please apply via Seek and include:

Your current CV

A brief cover letter outlining your medical administration experience and why this opportunity interests you.

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