Care Partner

Support at Home Care Partner Monday–Friday | 8:30am–4:30pm | Permanent Fulltime Role Gympie Join Just Better Care, a leading national provider of Support at Home aged care and Disability Support. Make a real impact supporting older Australians to live independently at home, while working in a supportive, friendly and flexible environment.

Duties and Responsibilities

Promote and sign up new participants, explaining the Support at Home program.

Monitor and follow up incidents and hazards, undertaking assessments within the community.

Complete care plans, home safety checklists, develop budgets, and provide ongoing case management to participants, demonstrating their goals, progress, and outcomes.

Provide financial and case management services to customers and representatives where required.

Build professional relationships internally and externally, and look for creative care solutions to achieve the best outcomes for clients.

Ensure services are delivered in line with person‑centred and consumer‑directed principles and assist customers to access alternative services where the services no longer meet their needs.

Support participants in budget management and liaise with ACAT, My Aged Care, PRODA and other regulatory bodies, GP’s, specialists, allied health to ensure the best outcomes possible.

Handle extensive daily administration tasks requiring attention to detail and follow up.

Ensure compliance with all Just Better Care policies and procedures, statutory and contractual requirements in relation to service delivery.

Apply and uphold principles of equity and anti‑discrimination in the workplace and adhere to organisational and legislative Health, Safety and Environment requirements.

About You

Demonstrated high level verbal and written communication skills, including familiarity with and confidence in using the Microsoft Suite.

Proven relationship management with all internal and external stakeholders, and good interpersonal, negotiation and problem solving skills.

Ability to work as part of a team.

Previous customer service coordination experience in the health/aged care, non for profit, community services sector is desirable.

Excellent multitasking, prioritisation and problem‑solving abilities to excel in a fast paced working environment.

High-level customer service and communication skills.

Experience working to KPI’s, billing for time.

What You Will Need

NDIS Worker Screening Clearance / Criminal Record Check.

Strong computer and administrative skills (CRM experience essential).

Experience working in community aged care and awareness of the new Support at Home program (desirable).

We Offer

A flexible working environment, laptop, mobile phone, free uniforms, company vehicle availability and free parking.

Ongoing training and career development.

Employee Assistance Program, recognition & wellness programs, weekly pay.

Graduates and experienced registered nurses are encouraged to apply.

For over 15 years we’ve supported older people and people living with disability to remain independent and connected to their community. Our compassionate team in the Sunshine Coast region is committed to delivering high-quality, person‑centred care — and we’d love you to join us.

If you’re passionate, values driven and ready to make a meaningful difference in your community, we want to hear from you. Apply today!

Just Better Care is an equal opportunity employer and welcomes applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples.

Next steps: If you would like to join our growing team and become part of our friendly, professional network please apply today by clicking on “Apply”.

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