EOI - Manager - State Wide ICT Services Delivery

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EOI - Manager - State Wide ICT Services Delivery

role at

Queensland Department of Education .

This is an exciting opportunity to lead and innovate within a dynamic ICT support and service delivery environment, shaping the future of onsite and remote ICT support across our schools.

If you are passionate about technology, possess strong team leadership abilities, and thrive in a collaborative team environment, we encourage you to apply.

This is open to Expressions of Interest and any extensions to this appointment will not exceed 12 months.

About The Department Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work‑life balance. Find out more about working with us.

The Team The team at State Wide ICT Service Delivery (SWISD) values innovation, excellence, collaboration, and empowerment. Our key priorities include enabling learning and organisational productivity, supporting a safe and secure ICT environment in state schools, and fostering equity and excellence in education.

Operating as part of the field services team, the IT Support Manager leads the Metro North Coast Team spanning both Metropolitan North and North Coast Education Regions. Covering roughly 350 Queensland State Schools, Education Centres and Corporate Offices. The Metro North Coast Team spans five (5) Operations Centres and 11 Systems Technicians supporting sites from the Brisbane River in the south through to Monto and Agnes Waters in the north.

Together with three (3) other IT Support Managers, each leading their teams of Systems Technicians supporting schools in different geographical patches of Queensland, a Service Delivery Manager (SDM) and the Director, form the leadership team of the State Wide ICT Service Delivery directorate.

About The Role As the IT Support Manager, you will play a pivotal role within the SWISD team, leading a team of dedicated and professional System Technicians to ensure seamless ICT service delivery across the state. Reporting to the Director, you will lead and drive continuous improvement initiatives for ICT support services, contributing strategically to the department's goals and objectives.

As a member of SWISD, the ideal candidate must embody a passion for staying current with cutting‑edge technologies and trends in the ICT industry. You should demonstrate a proactive approach to problem‑solving, strong analytical skills, and a commitment to excellence in ICT support service delivery. Additionally, the right fit for this role should have a collaborative spirit, be adaptable to emerging needs, and possess a drive for continuous improvement and learning within the dynamic ICT landscape.

What We Are Looking For

Proven experience in leading ICT support service delivery in a large organisation

Strong team leadership skills with the ability to motivate and inspire teams

Excellent communication and stakeholder management skills

Ability to drive continuous improvement initiatives

An open driver's licence and a Working with children Blue Card is a requirement for this position

Please refer to the attached role description for the full list of responsibilities and mandatory requirements for this position.

Interested? To Apply

Attach a brief resume including contact details for 2 referees (referees should be familiar with your relevant work history).

Attach a written statement (2‑page maximum) in response to the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applicants need to be a current Queensland Government employee to be eligible to apply.

Applications from recruitment agencies will not be accepted.

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