Bookings Officer - Day Oncology

Company Description Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people. We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Job Description Day Oncology in Epworth Geelong is seeking a casual Bookings Officer to manage patient appointments and coordinate schedules for cancer treatment services within the unit. This role ensures a smooth and efficient flow of patients through the Day Oncology unit, often serving as the primary point of contact for patients and their families before and during their visit. It is a front‑line customer service role involving a high level of interaction with patients and their families, medical, nursing, and allied health staff both in person and over the telephone. It also involves general clerical duties such as monitoring and managing stationery and ward supply orders, ensuring reception and waiting area is kept clean & tidy.

About You To succeed in this role, you will be an enthusiastic individual with a passion for customer service and strong attention to detail. The ability to converse and be empathetic whilst working amongst a busy flow of incoming and outgoing patients is a key skill needed for this role. You will have strong communication and interpersonal skills and should be comfortable working in a team of doctors, nurses, pathologists, administrators and non-clinical staff. This role will suit an individual with proven medical administration experience as this is a fast‑paced environment.

Responsibilities

Accurate management in administration of Day Oncology bookings into both IPM and Aria

Health fund checks

Receiving and processing appointment requests from doctors or other healthcare professionals

Providing information to patients about their appointments, including dates, times, and any necessary preparation

Providing administrative support to our team

Liaising with specialist doctors’ rooms

Coordinating with other departments, such as radiology or pathology, for required tests or procedures

Optimizing capacity – working to maximize the efficiency of the Day Oncology unit's capacity

Ensuring a positive patient experience by providing excellent customer service and support to patients and their families

Qualifications and Experience

Experience utilising Microsoft Office suite with ability to maintain data entry accuracy

Previous experience in hospital bookings (Highly desirable)

Experience using Patient Information Systems (e.g. IPM)

Experience in hospital mainframe systems (Desirable)

Experience with Health Fund checks (Desirable)

A professional phone manner with experience managing incoming and outgoing calls

Proven ability to work in a customer service focused environment

Additional Information Epworth Geelong, located adjacent to Deakin University’s Medical School in Waurn Ponds, is developing an environment of world‑class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. It offers contemporary design, cutting‑edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services.

Qualifications (continued)

Certificate in Medical Terminology (Desirable)

Benefits

Epworth’s enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre‑tax annually, leading to greater take‑home pay

The largest educational scholarship program of its kind in Australia

Reduced cost of health services for you and your family at Epworth

Opportunities for professional development

Inclusion and Diversity We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature‑age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier‑free recruitment experience for everyone.

Application Process To apply, click the

I'm Interested

button to attach your CV and cover letter (as a single file). For more information about the role, refer to the attached position description or contact

talent@epworth.org.au .

Additional Information (Application) Applications are reviewed as received. Don’t wait—this role may be filled before the closing date. It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination where required under Epworth policy. As a child‑safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.

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