Voice Of Community & Research Lead

Voice of Community & Research Lead

Join to apply for the

Voice of Community & Research Lead

role at

Capricorn

About Capricorn Capricorn is one of Australia and New Zealand's largest and most dynamic Member‑owned organisations. Since

, we've provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over

Preferred Suppliers, simplified monthly expenses, and a generous rewards programme.

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to local family workshops. Last year, Capricorn facilitated nearly $4 bn in sales with our Preferred Suppliers.

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger – a community that is connected and supported to make a difference, while having some fun along the way!

Exciting new roles at Capricorn We're expanding our Brand, Marketing & Experience team as part of Capricorn's new strategy and commitment to One Capricorn, One Community. These newly created roles offer the chance to make an impact, contribute fresh ideas, and help shape the future of how we connect with our Community.

What You'll Be Doing Lead Capricorn's Voice of Community strategy : design frameworks to capture, analyse, and act on feedback across Members, Suppliers and Team Members.

Drive Strategic Research : deliver research to support flagship reports like State of the Nation and manage bespoke strategic research projects. Oversee survey design, data analysis, and reporting to provide actionable insights.

Manage Platforms & Partnerships : manage the Voice of Community platform, including vendor relationships, product roadmap and contract performance. Manage relationships with external research agencies, including contracting, briefing, performance monitoring and quality assurance.

Turn Data into Action : translate complex data into clear recommendations, dashboards and reports for senior stakeholders. Monitor and evaluate the impact of insights on business outcomes, member satisfaction and strategic initiatives.

What You Bring Strong understanding of qualitative and quantitative research methodologies.

Ability to derive meaningful insights and translate them into successful business actions and recommendations.

Familiarity with research tools, survey platforms and data visualisation software.

Strong presentation skills.

Excellent communication and storytelling skills, with the ability to influence at all levels.

Experience That Sets You Apart 5+ years experience in customer insights, market research, or voice of customer program leadership.

Experience managing research programmes and stakeholder engagement across multiple geographies.

Experience managing external research agencies and vendor relationships.

Experience leading teams and developing people.

Experience in a B2B environment and member‑based organisations is desirable.

Qualifications Tertiary qualifications in Marketing, Research, Analytics or a related discipline.

Qualified Professional Researcher (QPR) industry accreditation is desirable.

A little on life at Capricorn

Work flexibility – our hybrid policy allows 2 days working from home.

Development opportunities – training and development to help you grow.

Paid parental leave – support for both parents and their transition back to work.

Social calendar – a range of virtual and face‑to‑face events.

Great environment – city views, coffee on tap and the buzz of our team.

Benefits – reward and recognition program, wellness program, leave purchase and more.

Free gym membership near the office, discounted private health benefits and all‑inclusive working from home kits.

Sound like you'd be a good fit? If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and details on Capricorn, please visit our website at careers.

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