Service Delivery Manager - Cargo

Brisbane Airport

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.

As our business continues to expand and thrive we are seeking Cargo Service Delivery Manager. This role will be a face-to-face opportunity located at our Brisbane Cargo Facility.

OVERALL PURPOSE OF THE POSITION The Service Delivery Manager for the Office Operations will be responsible for the management of the end-to-end dnata Cargo Operations for our clients to ensure an efficient and effective service meeting and exceeding the company’s and our clients’ expectations.

This role will be responsible for overseeing the development and delivery of a customer centric commercially focused cargo operation including the supervision, organisation and coordination of all work areas during day-to-day Cargo operations.

Key Activities

Manage and develop team members including coaching, mentoring and performance feedback to achieve high levels of performance and service excellence

Contribute to significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations including SLAs and quality target

Lead and manage the team effectively to control and reduce, where possible labour costs

Ensure reliable customer service delivery and on time performance by leadership, operational direction and resources required

Liaise with the Training Team to ensure that all employees are up to date with all mandatory and regulatory training

Enhance professional relationships with internal and external customers to ensure effective cargo operations and continuous improvement

Liaise effectively with Customs, AQIS, Agents, Airport authorities and other clients

Ensure the appropriate standards of safety and security are achieved in line with dnata’s requirements, government legislation and international best practice

Ensure that all cargo employees adhere to company policies and procedures upholding safety and security

Contribute to developing effective rosters and leave planning

Participate as a collaborative member of the State Leadership team.

What you will need to be considered successful

Ability to manage and discipline your peers

Experience in Air Cargo Operations/ Ground Handling/ Freight and Warehousing

Expertise in IATA Cargo Handling Procedures and Regulations, airline quality management systems

Leadership experience with customer centric orientation and ability to drive a service culture

Highly developed communication skills both written and oral and excellent presentation skills

Effective people management and planning/ organising skills, customer focused, with good judgment, able to work under pressure and a team player.

Be available for shiftwork (including, early mornings, afternoons and weekends if required)

Have a full Australian Driver’s License (mandatory)

Be an Australian / New Zealand citizen or permanent resident

Willing to complete a full pre-employment medical/Drug and Alcohol testing along with a satisfactory security clearance (ASIC)

Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.

Base at Brisbane Airport, you will be reporting directly to the Cargo Operations Manager.

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