Engagement Manager

Engagement Manager The Engagement Manager assures customer success by driving customer satisfaction throughout the customer success & services life‑cycle for our customers, from orchestrating the engagement to successful delivery and beyond.

As an Engagement Manager, you will ensure that our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow‑up of our professional services and training engagements. This role is a strategic and cross‑functional position that partners closely with Sales, Customer Success, Support and Product teams on campaigns, programs, and content. You will report to the Sr. Director, Professional Services.

The Impact You Will Have

Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission.

Collaborate with the sales counterpart and engage early in the sales process to understand our customers’ needs, their business, how success is defined, and ensure we exceed delivery expectations and develop valued solutions.

Identify opportunities for new services by understanding potential new use‑cases and articulating the business value in the upsell or extension of services.

Perform as the Engagement Manager in the assigned area with full accountability for meeting or exceeding Professional Services and Training bookings and revenue targets.

Articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer.

Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits; estimate, scope and develop statement of work documents as necessary.

Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations.

What We Look For

Data and AI domain knowledge and experience working with customers to realize business value through production implementations.

Proven experience in senior customer‑facing roles that require influencing, validating, negotiating, understanding and executing.

Excellent customer‑facing skills and the ability to communicate with executives as well as other stakeholders, internally and externally.

Consistent track record of identifying customer needs and successfully implementing solutions.

Strong leadership experience, the ability to enforce good project governance and drive delivery excellence.

Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well‑structured program plans that deliver against such outcomes.

Proven experience in estimating effort and scope for services.

Outstanding communication and customer relationship skills.

About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast and Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe, and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow.

Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit

https://www.mybenefitsnow.com/databricks .

Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other protected characteristics.

Compliance If access to export‑controlled technology or source code is required for performance of job duties, it is within Employer’s discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Seniority Level:

Mid‑Senior level

Employment Type:

Full‑time

Job Function:

Business Development and Sales

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