Head of Renewals, APAC

About Us Location - Melbourne / Sydney Australia

Function - Renewals

Department - Customer

Working Pattern - Hybrid; Full-time

Benefits Benefits and Rewards

Salary - this will be discussed at the next stage of the process if you do have any questions please feel free to reach out

We’re looking for a strategic leader to drive renewal revenue and scale our renewals function during a time of rapid growth. As Head of Renewals you’ll lead a high‑performing team, optimize operations and collaborate across Customer Success, Sales and leadership to deliver results in a dynamic acquisition‑driven environment.

Responsibilities Strategic Leadership & Function Development

Elevate the renewals function through process improvement, technology enablement and team capability development

Set renewal targets and develop strategies to maximize gross revenue retention (GRR) and net revenue retention (NRR)

Implement best practices in renewal management and reporting cadence to support board‑level visibility

Partner with finance and sales leadership to forecast and track renewal pipeline and revenue

Team Leadership

Lead, mentor and develop a team of 4 renewals specialists with clear performance metrics and career progression pathways

Build a high‑engagement results‑driven team culture while maintaining accountability for renewal targets

Conduct regular performance reviews, provide coaching and identify training and development needs

Foster collaborative relationships across the business

Complex Stakeholder Management

Liaise with CS & Sales leadership on customer disputes and escalations, representing the renewals function with authority

Navigate integration challenges across newly acquired business entities at varying stages of integration

Work with acquired company leadership to align renewals processes, systems and KPIs

Manage cross‑functional complexity with sensitivity to organisational politics and change management

Renewal Execution & Revenue

Own renewals pipeline management ensuring accurate forecasting and timely customer engagement

Lead high‑value renewal negotiations and escalations, particularly with enterprise accounts

Work closely with Customer Success Managers to develop renewal strategies tailored to customer health and risk profiles

Analyse renewal metrics, trends and root causes of churn to inform retention strategies

Integration & Operational Excellence

Lead the integration of renewals processes following M&A activity, standardising approaches where beneficial while respecting acquired company cultures

Manage the transition and consolidation of renewal systems data and customer information

Maintain business continuity during organisational change and restructuring

Skills and Experience Experience in M&A‑Active Businesses

8 years in renewals account management or customer success with demonstrated experience in organisations undergoing frequent M&A activity

Proven track record of managing renewals complexity across multiple business entities at different stages of integration

Experience navigating organisational change and maintaining renewal performance during periods of transformation

Leadership Capability

5 years in a leadership or senior management role with responsibility for team performance and revenue outcomes

Demonstrated ability to mentor and develop high‑performing teams

Experience managing cross‑functional stakeholder groups including Sales, Finance and senior leadership

About Ideagen Ideagen is the invisible force behind many things we rely on every day – from keeping airplanes soaring in the sky to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So when you think of Ideagen, think of it as the silent teammate that’s always working behind the scenes to help those people who make our lives safer and better.

Everyday millions of people are kept safe using Ideagen software. We have offices all over the world – including America, Australia, Malaysia and India – with people doing lots of different and exciting jobs.

We’re building a future‑ready team, and AI is part of how we work smarter. If you’re curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us. All matters will be treated with strict confidence.

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