Lead Customer Care SME & 2IC

A leading parking provider in Australia is seeking a Customer Care Subject Matter Expert to support the Contact Centre. The role involves acting as the second-in-charge, providing coaching, and maintaining system expertise. Strong customer service experience and problem-solving skills are essential. This position offers opportunities for professional growth in a supportive team culture, focusing on care, integrity, and innovation. Enjoy a dynamic work environment within flexible hours from Monday to Friday. #J-18808-Ljbffr