Head of Business Services

Head of Business Services Join to apply for the Head of Business Services role at Kingston City Council.

Job Task Analysis - Active Kingston Leadership

High impact leadership role across Kingston’s vibrant aquatic and leisure facilities

Location: Waves Leisure Centre and Mordi Aquatic Centre

$128,692 - $144,350 per annum (dependent on experience) plus superannuation

Opportunity to drive business growth, innovation and community engagement

Exciting full time role shaping, health and community wellbeing outcomes

About The Team The new Mordi Aquatic Centre, together with Waves Leisure Centre, are dedicated to building vibrant, healthy, and connected communities. Our team is passionate about delivering inclusive programs and services that inspire active lifestyles and support the wellbeing of everyone who visits.

A Bit About The Role We’re looking for a Head of Business Services to take a key leadership role across our aquatic and leisure centres. This position is responsible for overseeing the day-to-day operations of the centres with a focus on enhancing customer experience, boosting participation, driving business growth, and building strong community partnerships. You’ll lead by example, ensuring our daily operations are safe, efficient, compliant, and aligned with our strategic goals.

What You’ll Deliver

Lead and inspire a team to deliver excellent customer service and operational performance

Identify and develop new opportunities to grow participation, partnerships, and revenue

Ensure compliance with health, safety, and aquatic facility regulations

Oversee financial and operational management, including budgets, contracts, and procurement

Support the delivery of asset maintenance and capital improvement projects

Foster safe, inclusive, and accessible programs that enhance community wellbeing

Support a team of staff in the management of incidents, resolving issues, and maintaining service continuity

What You’ll Bring

Proven leadership experience in aquatic, leisure, or similar community-focused facilities

Sound skills in business growth, customer engagement, and partnership development

Solid understanding of operations, budgeting, compliance, and contract management

Strategic thinker with experience guiding teams, solving challenges, and driving improvement

Commitment to integrity, accountability, and delivering inclusive community outcomes

As the senior leader on site, you’ll also respond to incidents and challenges that may fall outside your portfolio, ensuring safety, service continuity and strong leadership at all times.

Qualifications And Experience

Tertiary qualification in Business Management, Marketing, or a related field, or equivalent relevant experience

Sound background in business services and marketing within aquatic or community service environments

Proven leadership experience managing and developing large, diverse teams

Solid understanding of legislation and regulations relevant to aquatic facility operations, with current Level 2 First Aid and CPR certification

The right candidate will be able to demonstrate the City of Kingston’s values of:

We make a difference

We show care and respect

We take pride in our work

We are better together

Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

How To Apply Interested in shaping the future of aquatics and leisure in Kingston? Then dive in and submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button.

All applications must be submitted online through our careers portal. Please note that we do not accept applications or inquiries from recruitment agencies.

We look forward to hearing from you!

For any inquiries about the position, please contact Kim Marshall, Manager Aquatic and Leisure at kim.marshall@kingston.vic.gov.au

To be considered for this role, applicants must have the legal right to work in Australia.

For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at peopleandculture@kingston.vic.gov.au

Benefits

Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers)

Learning and development opportunities through professional development programs

Access to accrued day off every four weeks (Full time employees only)

Salary Packaging

Purchase leave options

Career development opportunities

Study/development assistance

Discounted gym memberships

16 weeks paid parental leave for both primary and partner carers

Employee Assistance Programs (EAP)

Social club events

Close to Public transport

Free Onsite parking

About Kingston Council Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south‑east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children’s services, sport and recreation, health, parks and gardens, planning, arts and management.

Equal Opportunity Statement Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation. We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.

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