Infrastructure Team Leader

We are looking for a senior infrastructure engineer who naturally leads from the front.

This is a hands‑on technical role first, with team leadership responsibilities second. You will be the escalation point for complex issues, guide technical standards, and help the infrastructure team operate with consistency and accountability.

This role suits someone who enjoys solving real problems, improving environments, and mentoring engineers, not someone looking to move away from the tools.

You will act as the senior technical lead across our infrastructure environments while supporting day‑to‑day team coordination.

You will spend most of your time

Leading complex escalations and major incidents

Investigating root causes and driving permanent fixes

Designing and improving client infrastructure environments

Supporting security uplift and operational maturity

Coaching engineers and setting technical standards

You will also

Help manage ticket flow and priorities

Support SLA performance and service quality

Run structured 1:1s and technical guidance sessions

Work closely with Projects, Networking and Security teams

This is a delivery‑focused leadership role within a fast‑moving MSP environment.

Core Technical Capability

Strong experience across modern infrastructure environments, including:

Active Directory, DNS, DHCP, Group Policy

Virtualisation (VMware and/or Hyper‑V)

Backup and disaster recovery platforms

Microsoft 365 and Azure

Patch management and security baselines

Monitoring and RMM tools

Exposure to security and compliance practices is important, including

Vulnerability remediation

Supporting security or Essential Eight initiatives

MSP experience is highly valued.

Leadership & Communication We’re looking for an engineer who can guide people and outcomes, not just systems.

Key attributes

Clear communicator with technical and non‑technical stakeholders

Comfortable advising clients and internal teams on risk and priorities

Calm and structured during major incidents

Leads by example and sets standards

Holds themselves and others accountable

What Success Looks Like

Escalations handled confidently and resolved effectively

Strong technical standards across infrastructure environments

Infrastructure risks identified early and addressed

Team operating with consistency, ownership and discipline

Clear technical documentation and client communication

Why Join Us

Hybrid working environment

Established and growing SA‑based MSP

Exposure to enterprise, government and security‑focused environments

Opportunity to shape technical standards and team maturity

Real influence on how infrastructure services are delivered

Our Values

Deliver Success: We’re passionate about you, our customers, our people, our families, our business. It makes us happy when we provide you with a great experience, and we never want to let you down.

Communicate with Purpose: We want to communicate with you, so you know what’s going on and we love to listen too!

Trust is a Must: You can rely on us as your “safe pair of hands”. A trusted employer, a trusted partner, a trusted supplier.

Culture Counts: We want to create a great place to come to work. We want to have fun, be creative and bounce off each other. We celebrate our differences; our complimentary skills and we value friendship.

Experience Matters: We value the reputation of our business and our team. We value the knowledge of the solutions we sell, because we’ve done it many times before.

One Solution actively encourages applications from individuals of all genders and backgrounds, recognising that a diverse team contributes to innovation and success.

We work hard to ensure equality extends to creating an environment where everyone feels valued and empowered to reach their full potential. At One Solution, we don’t just solve problems, we build relationships. If you want to find more about us visit our website at https://onesolution.net.au/.

If you’re passionate about technology and driven to deliver exceptional service, we’d love to hear from you.

Please submit your application through SEEK with a pdf copy of your CV. #J-18808-Ljbffr