Member Engagement and Communications Advisor

Member Engagement and Communications Advisor Join to apply for the

Member Engagement & Communications Advisor

role at

Telecommunications Industry Ombudsman .

About the Role As our

Member Engagement & Communications Advisor , you’ll be the voice that keeps our members informed, inspired, and involved. From crafting compelling content to orchestrating events that people actually want to attend, you’ll be at the heart of our member experience. You’ll also help shape our brand, manage digital content, and support strategic projects that drive impact.

What You Will Be Doing

Creating engaging newsletters, portal content, and member communications

Planning and delivering events, webinars, and forums that spark connection

Supporting onboarding, training, and educational programs

Building strong stakeholder relationships and keeping our membership engaged

Contributing to reports, publications, and digital content (yes, even the fun stuff!)

Collaborating with creatives to bring ideas to life

Supporting brand awareness and engagement campaigns

What You Will Need

5+ years in customer service, account management, or member engagement

Exceptional writing, editing, and content creation skills

Event planning and multi-channel communications experience

Tech-savvy with tools like Dynamics 365, Canva, PowerApps, SharePoint, and Office 365

A people-person vibe and the ability to simplify complex info

A curious mind, a collaborative spirit, and a love for continuous improvement

Why The TIO? We’re a purpose-driven not-for-profit with a big heart. Our mission? Fair, independent, and accessible dispute resolution services. Our culture is inclusive, flexible, and high-performing and we’re serious about helping our people thrive.

Diversity & Inclusion We celebrate you. Whoever you are, however you identify, you’re welcome here. Bring your whole self. We wouldn’t want it any other way.

Ready to connect, communicate, and create impact? Apply now and join a team that’s shaping the future of member engagement with heart, creativity, and purpose.

Seniority level Associate

Employment type Full-time

Job function

Public Relations

Industries: Telecommunications and Non-profit Organizations

Location: Melbourne, Victoria, Australia

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