Emergency Relief Assessor

About Us The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

About The Role When someone reaches out in a moment of financial stress, you could be the steady, compassionate voice that helps them feel supported again. As an Emergency Relief Assessor, you’ll speak with community members over the phone, listen to their story, understand their needs, and connect them with practical support that can make a real difference in their day-to-day lives.

This full-time, permanent role is based at our Morley site, working 38 hours per week, Monday to Friday, 8:45 am–5:15 pm. Flexible hybrid working arrangements are available, with a minimum of two days per week in the office. Pay is in accordance with the SCHADS Level 3 Award.

Number of Positions Available 2

How You Will Make An Impact

Create a safe, respectful space for people to share what they’re going through

Hold meaningful phone conversations that help you understand each person’s situation

Provide emergency relief and practical support tailored to individual needs

Connect people with the right services through thoughtful referrals and advocacy

Keep clear, accurate records so every person receives consistent, high-quality support

Notice emerging needs or gaps and share insights that help strengthen the service

Work closely with your team and local mission partners to ensure people feel supported from the moment they reach out

What You Will Bring

A Certificate IV in Community Services (minimum requirement)

Diploma or above in Community Services will be highly regarded

Relevant experience in the community services sector

Experience supporting people experiencing hardship, vulnerability, or trauma

Confidence engaging with people from culturally and linguistically diverse backgrounds

Ability to remain calm, empathetic, and solution-focused in challenging or fast-paced situations

Strong communication and interpersonal skills

A collaborative approach and commitment to TSA’s values and person-centred practice

What We Offer

NFP salary packaging benefits (up to $15,900 tax-free) and Entertainment Benefit ($2,650 tax-free)

Flexible and hybrid working arrangements (minimum two days in office)

Employee Assistance Program – confidential counselling service

Financial, retail, and lifestyle discounts

Discounted health and fitness programs through Fitness Passport

Up to 8 weeks of leave per year through our purchase leave scheme

Generous parental leave (12 weeks)

Up to 5 days paid leave per year to support a TSA program or activity

A supportive, inclusive culture with passionate and dedicated team members

The opportunity to make a meaningful difference in the lives of people experiencing hardship

How To Apply If you’re ready to use your skills to support a vital community service, we’d love to hear from you. Please submit your application, including a resume and cover letter outlining your suitability for the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.

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