Director Client Experience

Director Client Experience Salary: Level 8, $157,900 - $171,005 pa, PSCSAA Location: Karratha or South Hedland (Pundulmurra) Unit/Division: Client Experience Work Type: Permanent - Full Time Position No: 30000006 Closing Date: 2026-03-12 4:00 PM

Permanent full-time appointment.

Are you ready to be a part of something bigger?

This is an exciting opportunity to join North Regional TAFE in a leadership role located in the beautiful Northwest of Australia which is home to the world’s oldest continuing cultures.

We are seeking a passionate and dynamic leader to join the College as the Director Client Experience. As the Director Client Experience, you are responsible for the effective management, leadership and provision of organisational service functions including planning, student systems, client services, employment based training, and marketing and communications to support the core business of the College. Experience working in a vocational education and training environment is essential.

About Us North Regional TAFE (NR TAFE) is the largest provider of training and vocational services in the north of Western Australia, servicing communities and industries across a region exceeding one million square kilometres.

NR TAFE has 11 campuses, from Wyndham in the north to Newman in the south, with the College’s three largest delivery centres at Broome, Karratha and Pundulmurra (South Hedland).

Reflect how we work to meet our purpose in creating opportunities through great learning experience.

We are driven by our passion for education, delivering more than 200 nationally recognised qualifications and strive to provide educational opportunities to everyone, regardless of background, economic status, gender, race or location.

NR TAFE is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. We welcome and encourage applications from people from diverse backgrounds including people with disabilities, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds.

Jobs and Skills Centres are one-stop shops for careers, training and employment advice and assistance. Services are free, and accessible to all members of the community.

Find out more by visiting our website:

What we offer

Five weeks paid leave and the option to accrue an additional two weeks leave each year by working a 39-hour week.

District Allowance from $7,436 - $18,898 per annum.

Generous travel subsidy from $1,885 for yourself and your dependents plus additional travelling time each year.

Air-conditioning subsidy to offset a proportion of your power bills during applicable months.

Flexible working arrangements.

Tax reducing salary-packaging options

Employer Superannuation Contribution of 12%

Access to NR TAFE’s corporate uniform.

Free access to confidential Employee Assistance Program (EAP) for you and your family.

Subsidised annual influenza vaccination.

Up to five days Cultural Leave for Aboriginal and Torres Islanders

Relocation allowance between the ranges of $6,500 and $8,500 depending on locality, if relocating from another region within Western Australia.

Subsidised Housing with rent from $264 - $532 weekly depending on the category of the property (subject to availability and eligibility).

How to Apply Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.

Applicants are required to apply online and submit by the closing date detailed below.

A comprehensive Resume including two professional referees

A brief covering letter not exceeding two pages demonstrating your skills and experience against the requirements of the position as outlined in the attached JDF

Other Conditions and Eligibility Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.

To be eligible for appointment Australian Citizenship, relevant visa or permanent residency is required.

This selection process may be used to identify suitable applicants for similar vacancies that arise within the next 12 months.

Please note… The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted.

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