Head of Workforce Strategy and Experience

Head of Workforce Strategy and Experience We’re known for being the country’s most popular rewards program, helping over 10 million Australians get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we’re also the winner of Canstar Blue's 2023, 2024 and 2025 Most Satisfied Customer award for Rewards Programs

But we’re more than the card you carry around in your wallet or the app on your phone! Our diverse team is located all over Australia, and our incredible office is located right in the heart of Melbourne CBD. Staying true to our flexible working policy and people‑centric culture, we ensure all our team members are set up to work remotely across Australia.

Our day‑to‑day is made stronger when we surround ourselves with people who are different, like you.

Your Team We've already built a pretty amazing team, but we're not looking for more of the same. Our day‑to‑day is made stronger when we surround ourselves with people who are different, like you.

Your Role There is no typical working week. Here are some of the things you will be working on day‑to‑day:

Partner with the GM, PEX to shape and operationalise the People Strategy.

Ensure alignment with enterprise strategy and business priorities

Act as a control tower for PEX priorities, ensuring alignment, sequencing, and delivery across initiatives.

Lead workforce strategy, future skills, capability, Talent and organisational design.

Design and lead enterprise‑wide multiyear workforce strategies that drive business productivity and growth.

Partner with business leaders and PEX Business Partners to identify future capability needs to ensure the right talent is in place.

Embed data and analytics to inform workforce planning, scenario modelling, and resource allocation

Define success metrics for workforce strategy, capability and talent initiatives

Lead the Capability & Leadership and Talent Acquisition functions, ensuring alignment to strategic workforce needs.

Champion the embedding of enterprise‑wide capability frameworks and aligned leadership programmes, ensuring they are embedded into core people processes and drive measurable uplift in capability and leadership effectiveness.

Talent initiatives along side PEX BPs – including succession planning, leadership pipeline development, and critical role identification.

Drive a culture of high performance and career growth.

Provide strategic guidance and informal leadership to the People Experience Business Partners (PEX BPs) cohort.

Foster a high‑impact PEX BP community, supporting capability uplift and strategic partnering.

Act as a thought partner and sounding board for PEX BPs on workforce planning, organisational design, and transformation initiatives.

Work closely with PEX Business partners to ensure people strategy is embedded in the next phase of Flybuys transformation – growth

Influence senior stakeholders through data‑driven insights, storytelling, and strategic foresight.

Drive transformation initiatives that improve organisational effectiveness, agility, and productivity.

Lead the change and engagement strategies to embed workforce and capability initiatives across the enterprise.

Collaborate with cross‑functional teams to embed new ways of working and deliver measurable business outcomes.

Champion continuous improvement and innovation across the business.

Drive the redesign of PEX operating models, systems, and processes to enable a modern, tech‑enabled PEX function.

Establish governance frameworks for PEX initiatives, ensuring clarity, accountability, and impact.

Your Experience

10+ years’ experience in workforce strategy, business transformation, or organisational capability roles (ideally in complex, matrixed, customer‑focused environments)

Tertiary qualifications in Business, Human Resources, Organisational Psychology, or a related field

Demonstrated success in designing and executing enterprise‑wide workforce strategies that have demonstrably improved productivity, accelerated capability uplift and business transformation

Deep expertise in identifying, building, and deploying critical capabilities across diverse business units with a focus on future skills, workforce agility and strategic talent pipelines.

Strong commercial acumen and experience partnering with senior business leaders to align people strategy with organisational goals

Experience in leading high‑impact talent initiatives, including succession planning, leadership development, and critical role identification and talent pipeline management

High proficiency in workforce analytics, with the ability to extract insights from complex data sets and translate them into actionable strategies that inform workforce planning, productivity, and talent decisions

Familiarity with HRIS, workforce analytics, and emerging technologies that enable business performance

Strategic and critical thinking

Operational discipline

People‑centric leadership

Collaboration and curiosity

Outcome‑focused mindset

Navigates ambiguity with confidence

Aligns stakeholders around shared goals

Champions innovation and continuous improvement

Resilient, highly adaptable and navigate ambiguity

Benefits

Flybuysflex | work from anywhere, measured on outcomes

Two well‑being days per year!

Volunteer leave

Ongoing learning & development programmes and opportunities

My Coles and Wesfarmers team member discount card

Be Well Programs – Mind/Body/Soul

Quarterly All Team events

Hybrid social events

New starter kit merchandise

We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone’s voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.

It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.

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