General Manager

The General Manager for TDA Tax Depreciation is responsible for overseeing all commercial, operational, and team-based functions of the Tax Depreciation division. This role ensures that sales, business development, administration, production, and marketing teams work cohesively to deliver high-quality tax depreciation products, achieve KPIs, and meet revenue and service targets.

The role is heavily focused on performance management, workflow efficiency, cross-team alignment, and leadership to drive growth and operational excellence.

Key Responsibilities Leadership & Team Performance

Lead and manage multidisciplinary teams including Sales, BDM, Administration, Production, and Marketing.

Set, monitor, and drive the achievement of team KPIs across productivity, revenue, quality, customer satisfaction, and turnaround times.

Conduct regular performance meetings, coaching sessions, and KPI reviews.

Create a culture of accountability, continuous improvement, and teamwork.

Operations & Workflow Management

Oversee the end-to-end process for tax depreciation schedule delivery—from lead generation to final report production.

Ensure smooth workflow between teams, resolving bottlenecks and enhancing efficiency.

Maintain and refine Standard Operating Procedures to improve consistency and quality.

Monitor project timelines and ensure deadlines and service commitments are consistently met.

Commercial & Sales Oversight

Collaborate with Sales and BDM teams to meet revenue targets and improve conversion rates.

Work with Marketing to support campaign planning, lead generation, and brand visibility.

Identify opportunities to grow market share and expand client relationships.

Analyse performance metrics to inform strategy and decision-making.

Client Service & Quality Control

Ensure high-quality customer service across all touchpoints.

Oversee client escalations and provide high-level resolutions.

Implement quality assurance processes for reports and internal outputs.

People & Culture

Promote a positive, high-performance environment across all departments.

Support recruitment, training, onboarding, and professional development.

Encourage collaboration and alignment between departments to improve productivity and morale.

Qualifications & Experience Essential

5–10 years of management experience in a commercial or operations-focused role.

Experience leading multi-disciplinary teams (e.g., sales, admin, production, marketing).

Strong KPI-driven mindset with proven ability to improve performance and achieve targets.

Excellent leadership, communication, and stakeholder management skills.

Preferred

Experience in tax depreciation, property services, accounting, or related sectors.

Knowledge of asset depreciation, reporting standards, or tax legislation.

Background working in a KPI- and revenue-driven organisation.

Key Competencies

Team Leadership & Coaching

KPI & Performance Management

Operational Excellence

Commercial & Sales Acumen

Problem Solving & Decision Making

Process Improvement

Cross-Functional Collaboration

Client Focus

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