General Manager

Arrow Health is a private, family‑founded hospital delivering evidence‑based addiction and mental health treatment in regional Victoria. For over a decade, we have supported individuals and families to safely detox, stabilise, and create meaningful, sustained behaviour change.

Our integrated model combines medical oversight, psychiatric support, nursing, counselling, and family engagement — all delivered within a structured, outcomes‑focused framework. As we enter a significant growth phase, we are seeking an experienced and values‑driven General Manager to lead operational excellence and compliance maturity across the organisation.

The General Manager will provide executive‑level operational leadership across Arrow Health’s clinical and non‑clinical functions. Reporting to the CEO, this role is responsible for ensuring regulatory compliance, operational performance, workforce leadership, financial stewardship, and service quality.

This is not a passive administrative role. We are seeking a disciplined, systems‑oriented operator with strong healthcare governance capability and demonstrated experience leading multi‑disciplinary teams within regulated environments.

Key Responsibilities

Provide executive oversight of all hospital and program operations

Maintainfull compliance with healthcare regulatory frameworks, accreditation standards, and quality systems (including hospital licensing and clinical governance requirements)

Lead and manage a multi‑disciplinary team including medical practitioners, nursing staff, allied health professionals, lived experience workers and administrative personnel

Support and strengthen internal governance structures, risk management processes, and reporting frameworks — Strengthen internal governance, risk management, and reporting frameworks

Oversee workforce planning, performance management, and team training development

Drive operational efficiencies while maintaining patient‑centred care standards — Drive operational efficiency while safeguarding patient safety and care quality

Support strategic growth initiatives, including service expansion and partnerships

Maintain strong stakeholder relationships with regulators, insurers, referrers, and community partners

Qualifications

Demonstrated senior leadership experience within the medical or hospital sector

Strong working knowledge of healthcare compliance, accreditation standards, and clinical governance

Proven track record managing multi‑disciplinary teams in complex healthcare environments

Understanding of mental health and addiction treatment frameworks

Experience operating within a regulated private hospital or health service setting

Strong financial literacy and operational management capability

High level communication and stakeholder management skills

Experience within addiction treatment or mental health services

Exposure to private health fund billing and regulatory reporting

Experience preparing organisations for accreditation audits

Tertiary qualifications in Health Management, Business, Nursing, or related discipline

Personal Attributes

Values‑driven and patient‑focused

Structured, disciplined and detail‑oriented

Calm under pressure

Decisive yet collaborative

Aligned with a mission of restoring health, dignity, and long‑term recovery

Why Join Arrow Health? Arrow Health is entering a transformational growth phase. This is an opportunity to step into a leadership role where governance, compliance and operational strength will directly influence patient outcomes and organisational scale.

You will work closely with an engaged executive team and Board, shaping the next chapter of a purpose‑led healthcare organisation committed to becoming a national centre of excellence in addiction and mental health care.

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