Principal ICT Solutions Architect

Eagna Consulting – Sydney Western Suburbs NSW

Job Title:

Program Principal Solution Architect – Digital Modernisation

Location:

Parramatta, Sydney, Australia (Hybrid/Flexible arrangements may apply)

The Opportunity We are looking for an experienced

Program Principal Solution Architect

to lead the architecture and delivery of a new flagship digital platform (CRM/BPM) as part of a multi-year digital transformation initiative. This senior role involves guiding technical strategy, overseeing multiple projects, and ensuring solutions are robust, scalable, and aligned with business goals.

Key Responsibilities

Strategic Architecture & Discovery:

Develop and maintain the overall solution architecture across the program. Provide recommendations for legacy system replacement and support business cases, funding requests, and program reporting.

Platform Design & Ownership:

Drive the design of the platform, including data models, integration patterns, security measures, and performance optimisations. Ensure the platform aligns with enterprise standards and strategic objectives.

Leadership & Team Management:

Lead and inspire a team of architects and engineers. Support recruitment, onboarding, and professional growth while ensuring project milestones are met efficiently. Promote a collaborative, high-performing team culture.

Risk Management & Quality:

Identify and mitigate technical risks. Maintain high standards through design reviews, standards enforcement, and oversight of testing and deployment. Embed privacy, accessibility, security, reliability, and reusability into all solutions.

Stakeholder Engagement:

Serve as the technical point of contact for business, delivery, and executive stakeholders. Collaborate with vendor teams as needed, and clearly communicate architectural decisions and trade-offs.

Transition & Legacy Decommissioning:

Lead go‑live planning, data migration, and legacy system transitions to ensure readiness and compliance.

Operational Readiness & Support:

Help define hypercare and long‑term support models, ensuring smooth operational handover and ongoing service continuity.

About You, Required Skills & Experience

Strong expertise in CRM/BPM platforms, with knowledge of MuleSoft, Drupal, and related technologies. Familiarity with AI and workflow automation is a plus.

Extensive experience in enterprise architecture and solution discovery within complex organisational environments.

Demonstrated success in implementing new platforms or applications and managing system cutovers.

Proven experience leading digital squads and engineering teams, with excellent communication and documentation skills.

Outcome‑driven mindset, with a focus on delivering high‑quality results efficiently and independently.

Experience working with, or ability to adapt to, government digital standards and processes is highly desirable.

Why This Role Matters You will play a pivotal role in shaping the future of digital services, guiding talented teams, and delivering transformative solutions at scale.

How to Apply Submit your CV along with a short cover letter highlighting your experience in CRM/BPM architecture and leading complex digital transformation programs.

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