Senior Communications Advisor

Overview At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and empower employees to be innovative and constantly striving towards providing excellent customer experience at all times. The five pillars of our organisation focus on:

Excellent Customer Experience and Service Delivery

Great Organisational Culture

Innovation and Continuous Improvement

Good Governance and Integrity

Long Term Financial Sustainability

The role focuses on leading bold, strategic internal and external communication campaigns that connect our community, grow service uptake, and elevate the customer experience.

Role and Responsibilities The role

The Senior Communications Advisor leads bold, strategic internal and external communication campaigns that connect our community, grow service uptake, and elevate the customer experience. In this dynamic role, you’ll drive impact through creative, data-led campaigns, targeted content and multi-channel delivery, while building strong partnerships across the organisation to improve customer outcomes.

Qualifications

Demonstrated experience in developing marketing and strategic communications plans.

Experience in leading the planning and implementation of creative campaigns across multiple channels.

Excellent oral and written communication skills and ability to use data to evaluate communications and marketing strategies.

Outstanding stakeholder engagement, negotiation, and facilitation skills.

Demonstrated success in managing competing demands to design and execute timely plans.

About you To be considered for this position you will have:

Employment Details

Salary $110 to $122 per annum pro rata + 12% Superannuation

Permanent Part Time, 0.6 FTE, days/hours negotiable

Lead impactful campaigns, grow service uptake and elevate customer experience

In Return, We Will Offer

The ability to make a difference — Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse.

Great working conditions — a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

An extensive Health and Wellbeing offering — Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities, and an active health and wellness program.

Career opportunities — engaging work and the opportunity to apply your skills and experience.

Transformation — we are in a time of transformation to stay ahead of evolving changes and needs of our community, empowering employees to be innovative and strive towards continuous improvement.

Reward & Recognition — extensive reward and recognition program, corporate learning offerings, study assistance and comprehensive leadership development programs.

Further Information Further information is available from Georgia Frangoulis, Coordinator Experience and Digital on 0466 716 665. To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 3 March 2026.

Additional Information City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all. Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.

About Us The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people. Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.

Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates. Whitehorse is one of Melbourne’s largest metropolitan councils with a workforce of approximately 1300 employees and aspires to foster an inclusive, vibrant, prosperous and sustainable community. Our employees help us achieve these goals!

Employee Benefits

A welcoming and supportive working environment

Great opportunities for training and to build a long-term career within Whitehorse or the local government sector

Extensive employee health and wellbeing programs including flexible working arrangements

Salary sacrifice options for gym / swim memberships, childcare and superannuation; and access to novated vehicle leases

Competitive terms and conditions of employment

Ample onsite parking at most facilities with ready access to public transport

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