Senior Consultant - Client Support Services

We are looking for Senior Consultants to join our team. You will work closely with our clients, analyse different approaches, evaluate solutions, and utilise the best method to meet our client’s requirement efficiently.

Duties and Responsibilities

Managing and actioning client support cases through our ticketing system, prioritising requests to deliver high-quality service and outcomes.

Troubleshooting client issues and service requests.

Conducting gap analysis between client requirements and TechnologyOne system capabilities, and recommending solutions tailored to client-specific needs.

Collaborating closely with an extended team of consulting experts when needed, ensuring client cases are resolved to the highest standard.

Supporting clients to simplify, optimise, and modernise their business applications, empowering better business outcomes every day.

Continuously growing your knowledge through team mentoring, cross‑training opportunities, and hands‑on experience across a broad range of industries and processes.

Working Conditions

Employment Type – Permanent full time

Office Location – Can be performed from anywhere in Australia

Travel Opportunities – Occasional business travel

Requirements and Qualifications

2+ years’ TechnologyOne Consulting experience or similar experience as a user, specifically TechnologyOne CiA and/or Ci versions from at least 2023 to current.

2+ years’ experience in the design and implementation of business systems, specifically TechnologyOne CiA and/or Ci versions from at least 2023 to current.

TechnologyOne HRP, Asset Management or Property and Rating Skills is a bonus.

TechnologyOne technical skills is a bonus, such as BPA’s, ETL’s, TScripts and Dashboards/Data Models.

Experience and knowledge of documenting functional specifications.

Experience in analysing customer’s requirements, understanding their needs, and advising them on how best to leverage their software investment.

Ability to work closely with, and to build strong relationships with our clients.

Alignment with our company values.

Demonstrated ability to be self‑motivated, organised and effectively solve problems.

Efficient verbal and written communication skills.

Drive for continuous improvement.

Why is this an exciting opportunity? Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. We currently have 1200+ professionals working across Australia, New Zealand, Singapore, Hong Kong and USA who are using innovation to lead the way. The Business Applications division specialises in TechnologyOne, Infor, SAP and QAD applications, as well as providing expert consulting in HR and payroll systems, safety solutions, and change management and adoption. The team focuses on Education, Federal Government, Local Government, and Manufacturing. This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.

What our people say “We are working towards a very bright future.” “It's a company with vision and a promising future.”

Why you’ll love working here Culture of possibility – At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices. A strong set of company values – Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable employee benefits

Employee benefits, recognition, and wellbeing platform

Career growth via succession planning, internal promotions, and mentorship opportunities

Ongoing investment in professional development through industry and technology certifications, and study assistance

Mental health support through our Employee Assistance Program

Support for family and caring responsibilities, including paid parental leave

Employee referral program, with monetary incentives offered

Commitment to Diversity, Equity, and Inclusion At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds — including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.

Supporting Australia’s veterans We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans’ Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia’s veteran community by enhancing recruitment, support, retention and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us.

How to apply All applications must be submitted online via our Careers page. Late applications or those sent by email will not be prioritised. Please ensure your application is complete and that you have answered all required questions before submitting.

Talent Pool This recruitment process may also be used to create a talent pool for similar ongoing or temporary opportunities that may arise within the next 12 months.

Recruitment Agencies/Headhunters Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring‑related queries. To become an official supplier, send an expression of interest via talentacquisition@atturra.com.

This document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified. Management reserves the right to add or change the job and relevant percentage of accountabilities as required, in its sole discretion.

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