Head of Customer Experience & Service Strategy

A Victorian government-owned water corporation is seeking a Head of Customer Service to lead the customer service function and drive innovative, customer-centric interactions. This pivotal leadership role requires proven experience in managing multi-channel customer operations and a strong focus on improving customer satisfaction. The role involves overseeing strategy and operations, compliance with Water Industry Standards, and managing escalated customer issues. Join a supportive and inclusive workplace where you can make a meaningful impact. #J-18808-Ljbffr