Head of Client Acquisition and Engagement

The Organisation integratedliving is a not-for-profit in-home aged care provider specialising in support for older Australians in regional and rural communities, supporting people to live independent, active lives through community-based services. The 1,200+ strong workforce of dedicated professionals delivers vital home care, health and wellbeing services to more than 20,000 people across the east‑coast of Australia each year.

The Operations Unit is responsible for the delivery of safe, compliant, person‑centred home care services aligned with the Aged Care Quality Standards, balancing growth with operational capacity and workforce readiness. This team plays a critical role in ensuring every client receives timely, locally accountable care that reflects integratedliving’s values and purpose.

The Opportunity Reporting to the Chief Operating Officer, the Head of Client Acquisition and Engagement leads new client growth for Home Care, accountable for acquisition through to successful admission and early retention. This senior leadership role designs and executes the strategy to attract, convert and admit clients into services funded under Commonwealth Home Support Programme (CHSP) and the Support at Home (SAH) program, ensuring growth is balanced with service capacity and care quality.

This is a flexible, home‑based position based along the East Coast of Australia offering autonomy and work‑life balance, with travel to key sites and stakeholder meetings as required. Key responsibilities include:

Building and executing the national client acquisition strategy across CHSP and SAH

Owning the end‑to‑end acquisition funnel from enquiry through to admission

Embedding disciplined pipeline management, forecasting and CRM‑driven activity

Ensuring a fast, compassionate and consistent admission and onboarding experience

Acting as senior escalation point for complex enquiries and admissions

Building and optimising high‑performing referral pathways with My Aged Care, hospitals, GPs and community partners

Aligning acquisition activity with workforce capacity, service readiness and operational planning

Enhancing reporting, analytics and dashboard automation to improve performance

Recruiting, developing and leading a values‑driven client acquisition team

Ensuring compliance with aged‑care legislation, consumer law and quality standards

About you You are a commercially minded and values‑driven leader with deep expertise in customer acquisition, referral network development and client engagement in aged care or similarly regulated service environments. You thrive in dynamic settings, bringing a balance of growth focus, ethical practice and person‑centred care. You will have proven experience in building high performing teams whilst understanding the nuances of working within the for‑purpose sector.

You will bring:

Tertiary qualifications in Business, Commerce, Marketing, Health or a related discipline

Significant experience leading acquisition, sales or engagement functions

Proven ability to build high‑performance growth practices and scalable operating systems

Strong capability in pipeline management, CRM discipline and data‑driven decision making

Experience developing referral partnerships across health and community networks

Commitment to integratedliving’s purpose of enhancing the lives of older Australians

Current driver’s licence and required screening credentials

What’s on Offer

Senior newly created leadership role with genuine organisational impact and assisting in driving the future sustainability of the organisation

Challenging and impactful work that contributes to improving aged care services

Not‑for‑Profit Salary Packaging– increase your take‑home pay

Generous employee benefit and recognition programs

Perk Box access– 9,000+ discounts on groceries, online shopping, travel, fitness, and more

Professional development and career progression opportunities

Inclusive, safe, and supportive workplace culture

EAP support– free access to wellness and counselling services

How to Apply For a confidential discussion or role related questions, please contact Amanda Halliday or Simon Wybenga of The Orchard Talent Group on email integratedliving@orchardtalent.com.au. To apply please submit your current CV via the link. Please note applicants must have a legal right to work in Australia. Applications will be assessed as they are received.

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