Sr. Product Success Manager (for product managers who want to guide other product teams)

Sr. Product Success Manager (for product managers who want to guide other product teams) Posted 1 day ago – be among the first 25 applicants.

We are always hiring for this unique role. It is an essential position on the team and the company is growing. Product management experience is a must‑have, and you should prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our customers will depend on your consultative support.

Aha! is the world’s #1 product development software. We help more than 1 million product builders go from discovery to delivery and bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, Aha! Teamwork, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best.

Aha! is a very different type of high‑growth SaaS company. The business is self‑funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares. Learn more at www.aha.io.

Team

We serve: We work with the world’s best known and most innovative companies and they trust us to guide them to build products that their customers love.

We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.

We act with urgency: We respond to customers’ requests as quickly as we can to create the most value for customers and ourselves.

We exchange value: We do not have salespeople and we focus on what is best for the customer.

We collaborate: We have no tolerance for drama, celebrate clear communication, effort, and teamwork, and use Slack for internal team communication and Zoom for team and customer video calls.

We guide product: We bring our customers’ requirements to our product team and define our own efficient processes and systems.

We enjoy: We like what we do and want you to love your job too. Learn more about The Responsive Method, our company values, and the generous benefits we offer.

Customers We serve the world’s most innovative companies, building revolutionary new experiences. They expect us to keep pace and help them develop best practices for product development. Our software is methodology agnostic, so we must be experts in agile, scrum, kanban, Scaled Agile Framework®, and hybrid approaches that our customers depend on.

Our collective experience gives us the skills to meet customers where they are, internalize how they work, and confidently guide them to achieve their best. We are always curious and love learning from customers throughout our journeys together.

Requirements

Six+ years’ experience defining, managing, or launching new functionality at a growing software or technology company.

Influenced or defined the detailed go‑to‑market process used to achieve product and business goals.

Learned complex software applications and workflow methodologies.

Written clear instructions to answer questions and explain best practices.

Independently resolved hard challenges.

Background in product management or a similar role that was directly responsible for building software.

Preference for working directly with customers rather than defining requirements and guiding development.

Showcase of advanced technology to sophisticated customers energizes you.

Responsibilities

Guide the world’s largest and most sophisticated organizations as they improve how they innovate and build software.

Deliver responsive customer service using our proven frameworks.

Guide customers from initial demo to active subscription, through procurement, legal, and security processes.

Learn and share best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps.

Help customers integrate Aha! software with their existing tools (e.g., development systems).

Share customer feedback internally.

Test new product functionality as needed.

Mentor newer team members as they lead demos, share best practices, and help customers with integrations.

Benefits & Compensation

Base salary range in the U.S.: $100,000 – $170,000.

Cash‑based compensation includes profit sharing and a retirement contribution.

Medical, dental, and vision plans (many teammates have 100% premium coverage).

Up to 200 hours of paid time off per year.

30 to 90 days of paid parental leave and 5 to 10 days of paid care and bereavement leave.

Up to $1,000 annually for third‑party education, plus paid time off for learning.

Volunteer opportunities throughout the year.

Job Details

Seniority level: Mid‑Senior level.

Employment type: Full‑time.

Job function: Product Management and Marketing.

Industry: Software Development.

Base salary and total compensation are dependent on many factors, including skills, experience, and relevant past roles.

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