Job Description
Overview
Location : Geelong | 130 Rooms | On-Site Restaurant & Events Centre
We are seeking an experienced, motivated, and hands-on
General Manager
to oversee the full operations of our franchise hotel, restaurant, and conference facilities. This is a senior leadership role that requires a dedicated professional who can deliver exceptional guest experiences, drive commercial results, and uphold high operational standards across all departments.
The successful applicant will be
approachable , able to
collaborate effectively with management , and confident in
leading, developing, and motivating a diverse team .
Key Responsibilities
Oversee daily operations of the hotel, restaurant, events, and conference centre to ensure efficient, smooth, and profitable performance.
Lead, mentor, and support teams across front office, housekeeping, F&B, maintenance, and events.
Maintain outstanding guest satisfaction through service excellence, proactive communication, and prompt issue resolution.
Manage budgeting, forecasting, payroll, and financial reporting with strong attention to profitability.
Drive sales and marketing initiatives to increase occupancy, restaurant patronage, and overall brand reputation.
Ensure full compliance with hospitality regulations, safety requirements, and company policies.
Develop and implement operational procedures to maximise efficiency and maintain brand standards.
Work closely with the restaurant team to ensure consistent food quality, service standards, and effective cost controls.
Collaborate with the events and conference team to uphold service quality, profitability, and wage control.
Build and maintain strong relationships with guests, suppliers, stakeholders, and industry partners.
Support the business through an upcoming major hotel renovation in the next 18 months; prior experience with renovations will be highly regarded.
Utilise Opera Cloud PMS; experience with Opera Cloud is an advantage.
Ensure high standards in events and conference operations, including quality control, service delivery, profitability, and workforce planning.
Skills & Qualifications
Proven experience as a General Manager or senior operations leader in a hotel environment.
Strong leadership, team-building, and communication skills, with the ability to motivate and inspire staff.
Approachable and professional demeanour, with the ability to work collaboratively with senior management.
Excellent knowledge of hotel, F&B and events operations.
Strong financial acumen with experience in budgeting, reporting, cost control, and forecasting.
Customer-focused mindset and a commitment to delivering exceptional hospitality.
Strong problem-solving skills, attention to detail, and ability to make sound operational decisions.
Ability to work flexible hours, including weekends and public holidays.
Experience with hotel renovations or property upgrades is advantageous.
Experience with Opera Cloud PMS is highly desirable.
Benefits
Immediate start available
Sponsorship available for the right candidate
Opportunity to lead a flagship local icon property through growth and major renovation
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