Managing Director - Australia & New Zealand

Are you a strategic, commercially focused leader with a proven track record in B2C sales and call centre operations? We are seeking a Managing Director - Australia & New Zealand to lead our operations, drive measurable growth, and deliver outstanding results across all aspects of the business. This role is hands-on and results-driven, offering the opportunity to shape strategy, drive revenue, and build a high-performing team in a fast-paced, consumer-focused environment.

Key Responsibilities

Lead the Australia & New Zealand operations, setting clear priorities and accountability across the team.

Drive operational excellence across all call centre functions to achieve sales targets, service KPIs, and high customer satisfaction.

Build, mentor, and inspire a high-performing, multi-layered team to deliver consistently strong outcomes.

Continuously review systems and processes to maximise efficiency, quality, and profitability.

Commercial Strategy & B2C Growth

Full P&L responsibility, managing forecasting, budgeting, and profitability.

Deliver B2C sales growth, aligning product, marketing, and operational strategies to increase market share, lead generation, and brand awareness.

Reposition, refresh, or launch new products to meet customer demand and commercial objectives.

Use data and insights to make informed decisions that drive measurable outcomes across sales, marketing, and operations.

Stakeholder & Client Focus

Manage customer acquisition, sales conversion, and call centre performance.

Ensure the business balances growth, brand, compliance, and exceptional customer outcomes.

Build strong relationships with internal and external stakeholders to support strategic and operational goals.

Who We're Looking For

Proven MD/GM or senior leadership experience in high-volume B2C operations with call centre.

Commercially astute with experience translating strategy into measurable top and bottom-line results.

Strong operational, analytical, and data-driven decision-making skills.

Experience leading high-performing teams, fostering accountability and a performance-focused culture.

Excellent communication, negotiation, and stakeholder management skills.

Resilient, proactive, and results-focused with a hands-on approach.

What This Role Offers You

Base salary of $250K within a total executive package circa $300K, plus super

Flexible hybrid working arrangements

Relocation assistance if required

Exclusive travel industry perks and benefits

This is an exciting opportunity for a commercially minded leader to take ownership of the Australia & New Zealand operations, delivering measurable B2C results, driving call centre performance, and leading a high-performing team.

Apply now! Contact Farah at Travel Trade Recruitment via email on farah@traveltraderecruitment.com.au or call 07 3123 6107 for a confidential discussion.

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