Senior Client Services Director – Promotions and

Senior Client Services Director – Promotions and Rewards Our client is a leading rewards and promotional technology provider, delivering end-to-end solutions across prepaid, gift cards, consumer promotions, and data analytics. We’ve built a strong reputation for leveraging proven technologies and developing innovative platforms that help brands engage customers in smarter and more meaningful ways.

Our custom solutions enable businesses in Australia and New Zealand to deliver frictionless customer experiences through personalised incentives, loyalty programs, and cutting‑edge payment systems. With our latest advancement — a powerful new card‑issuing platform and intuitive management portal — we are redefining how brands issue, track, and optimise rewards and payments at scale.

Role Overview For over 25 years, they have been a leader in data‑driven consumer promotions for large enterprises. In addition, they operate the Rewards platform, providing employee and member benefits for several leading Australian businesses.

The Senior Client Services Director – Promotions and Rewards will lead the Promotions and Rewards businesses for the Group across Australia and New Zealand, owning senior client relationships, driving revenue growth, and ensuring exceptional delivery of promotional campaigns across consumer, trade, retail, and experiential channels. This role leads the client services team, acts as the strategic voice of the client internally, and ensures campaigns are commercially sound, creatively strong, and flawlessly executed.

Key Responsibilities

Act as the senior point of contact for key clients and agency partners

Build trusted, long‑term relationships with senior client stakeholders

Identify growth opportunities across existing accounts (upsell, cross‑sell, new formats)

Lead client retention and satisfaction, with clear account plans in place

Represent the business in pitches, reviews, and strategic planning sessions

Own client P&Ls, budgets, and profitability targets

Ensure accurate scoping, pricing, and margin management on all campaigns

Oversee contract negotiation, SOWs, and client commercials

Forecast revenue and contribute to business growth planning

Campaign & Delivery Oversight

Ensure promotional campaigns are delivered on time, on budget, and to brief

Work closely with strategy, creative, production, and operations functions

Provide senior guidance on complex or high‑risk promotions

Maintain high standards of compliance, risk management, and quality control

Rewards Platform Management

Lead the Rewards business, ensuring platform, products and offers are effectively managed

Own and drive the strategy to modernise the Rewards platform, delivering a step change in product and proposition

Own client P&Ls, budgets, and profitability targets

Maintain high standards of compliance, risk management, and quality control

Team Leadership & Capability Building

Lead, mentor, and develop the Promotions and Rewards team

Set clear expectations, performance goals, and development plansFoster a client‑first, solutions‑driven culture

Ensure resourcing is aligned to workload and growth plans

Skills & Experience

8–12+ years’ experience in client services within promotions, experiential, advertising, or integrated agencies

Proven experience leading senior client relationships and large accounts

Strong commercial acumen with experience owning revenue and margins

Deep understanding of promotional mechanics, compliance, and execution

Experience managing and developing high‑performing teams

Experience across consumer, trade, retail, and digital promotions

Pitch leadership and new business experience

Exposure to loyalty, rewards, or incentive programs

Commercially sharp and detail‑driven

Calm under pressure in complex delivery environments

Strong leader and mentor

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