Senior Account Manager

Company:

Tiny Giants (www.tinygiants.com)

About Us

At Tiny Giants, we’re a global creative team with a big vision to make a lasting impact. We blend innovation, creativity, and technology to deliver cutting-edge solutions and content that inspire and engage audiences worldwide. Join our dynamic team in our Sydney office and help us create something extraordinary.

The Role

The Senior Account Manager at Tiny Giants serves as the strategic quarterback for a portfolio of brand clients, driving campaign excellence from conception to execution while fostering deep client relationships. This role requires seamless integration across global operations, exceptional strategic thinking, and the ability to lead client business while orchestrating our integrated production and creative teams. This position reports to the Head of Agency.

Key Responsibilities – Client Business Leadership

Lead all aspects of client business strategy, positioning yourself as a trusted strategic partner

Drive client business growth through innovative solutions and strategic recommendations

Take ownership of client scope of work management responsibility

Conduct strategic business reviews and present growth opportunities to client partners

Lead client relationship management across all touch points, from day-to-day operations to executive-level strategic discussions

Maintain seamless communication and collaboration with agency teams in the United States and Germany

Participate in global strategy sessions and align local execution with international brand standards

Coordinate cross-time zone project workflows and ensure consistent brand delivery globally

Share local market insights with global teams and implement global best practices locally

Manage resource allocation and workflow coordination between local and Australian teams

Facilitate knowledge transfer and maintain brand consistency across all regional operations

Serve as the primary liaison between clients and internal creative teams, translating business objectives into creative briefs

Manage the delivery of digital projects, including websites, apps, content, CRM, campaigns and platform integrations

Experience delivering digital campaign and evergreen platform reporting leveraging data and analytics

Strong knowledge of digital platforms, UX, CMS, content strategy and production workflows

Understanding of digital media, analytics and performance marketing

Lead creative presentations to clients, articulating strategic rationale behind creative recommendations

Collaborate closely with production teams to ensure feasibility, quality control, and on-time delivery

Provide creative teams with market insights and client feedback to inform strategy and execution

Champion creative excellence while balancing client expectations, timeline constraints, and budget parameters

Experience with agile/SCRUM, Jira, Monday.com or similar tools

Lead and inspire cross-functional teams including creative directors, designers, strategists, and production specialists

Foster collaborative relationships between local teams and Australian headquarters staff

Conduct regular creative and production briefings, ensuring clear communication of project objectives

Build strong working relationships with production partners and external vendors

Champion Tiny Giants' creative culture and maintain high standards of work quality across all teams

Business Development & Strategic Growth

Identify and develop new business opportunities within existing client relationships

Lead expansion of client partnerships through strategic account planning and relationship building

Collaborate with global teams to leverage international capabilities for client growth

Performance & Analytics

Monitor campaign performance against client KPIs and business objectives

Generate comprehensive performance reports and strategic recommendations for agency partners

Analyse market trends and consumer insights to inform creative and strategic decisions

Track competitive landscape and identify opportunities for client competitive advantage

Required Qualifications

Bachelor's degree in Marketing, Communications, Business, or related field

5-7 years of advertising agency experience with progressive account management responsibilities

Demonstrated success in leading creative and production teams through complex projects

Strong presentation and public speaking skills

Proficiency in project management tools, analytics platforms, and collaborative software

Deep understanding of creative processes, production workflows, and media planning

Experience managing full client P&L responsibility and driving profitable growth

Desired Qualifications

Experience working with Fortune 500 brands or equivalent international clients

Previous collaboration with Australian/Asia-Pacific markets or global agencies

Track record of successful creative leadership and award-winning campaign development

Knowledge of emerging digital platforms, technologies, and creative production techniques

Previous experience mentoring and developing creative and account teams

Industry certifications and continued professional development

MBA or advanced marketing/communications degree

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Advertising Services

Location: Sydney, New South Wales, Australia

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