Executive Director Member Experience

About the College The Royal Australian and New Zealand College of Psychiatrists (RANZCP) is the professional body responsible for training, educating, and representing psychiatrists in Australia and New Zealand. Committed to excellence and equity in mental healthcare, the RANZCP supports its members and advocates for improved mental health outcomes across its communities. The College’s work focuses on enhancing psychiatric education, promoting access and equity through advocacy and collaboration, and fostering a connected, contemporary organisation that benefits both its members and the public. Governed by a Board of Directors, RANZCP operates with a dedicated team and numerous committees, maintaining strong relationships with governments and key stakeholders across both countries.

Executive Director, Member Experience – Overview The College is seeking an exceptional senior leader to join our Executive Leadership Team as Executive Director, Member Experience. This is a rare opportunity to shape and lead the end‑to‑end member experience for a bi‑national professional body at a time of significant transformation, growth and impact across mental health in Australia and Aotearoa New Zealand.

Responsibilities

Lead the College’s end‑to‑end member experience strategy and service architecture.

Establish organisation‑wide strategies across engagement, marketing, partnerships and events.

Deliver a membership experience that reflects a customer‑centric mindset.

Redesign service models and customer journeys.

Build high‑performing, customer‑centric teams.

Embed continuous improvement, systems thinking and evidence‑based decision‑making.

Strengthen the College’s brand, value proposition and financial sustainability.

Provide authoritative advice to the CEO, Board and senior committees while leading and developing a high‑performing, values‑aligned Membership team.

Qualifications

Postgraduate qualifications in marketing, communications, business or a related discipline or relevant experience.

Demonstrated success leading large‑scale, integrated experience or service transformation.

A strong customer‑centric mindset and experience redesigning end‑to‑end journeys.

Exceptional stakeholder engagement and relationship‑building capability.

Proven financial and people leadership across complex portfolios.

A commitment to equity, inclusion, cultural safety and lived experience perspectives.

Experience in the mental health, health, education, membership or not‑for‑profit sectors, and across Australia and Aotearoa New Zealand, will be highly regarded.

How to Apply To view the Success Profile for this opportunity, please copy and paste the following link into your browser: http://davidsonwp.com/2025-ranzcp

For further information or a confidential discussion, please contact Paul Lefebvre on

Paul.Lefebvre@davidsonwp.com

or Steph Davidson on

Steph.Davidson@davidsonwp.com

at Davidson Search & Advisory.

EEO Statement Davidson acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.

Applications close Sunday 18th January 2026.

Please note the Davidson offices will be closed from 5pm Friday 19 December 2025 to 9am Monday 5 January 2026.

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