General Manager

Emergency & Specialist Veterinary Hospital Northern Suburbs, Perth | Opening mid-2026

Do you want to help shape the future of Emergency & Specialist Veterinary care in WA? The Opportunity ACES is a new, independent emergency and specialist veterinary hospital currently in development in Perth's northern suburbs. Founded by specialist veterinarians, ACES is being purpose-built to deliver integrated, high-quality care across emergency and critical care, surgery, internal medicine, oncology, cardiology, diagnostic imaging and anaesthesia — all under one roof.

This is a true founding General Manager role, offering the rare opportunity to take a hospital from concept through to commissioning, launch, and long‑term success. Working closely with an engaged Executive Board and specialist clinical founders, you will shape the hospital's systems, culture, and operational foundations, and lead the establishment of a high‑performing multidisciplinary organisation.

Why ACES ACES was created by clinicians who believe that exceptional patient care comes from teams who are supported, aligned, and proud of where they work. The hospital has been thoughtfully designed around the patient and client journey, with calm, high‑quality spaces that support wellbeing for patients, clients, and staff alike.

As Founding General Manager, you will have genuine influence from day one — partnering closely with the clinical directors to build a hospital defined by quality, collaboration, and purpose. A competitive executive remuneration package and additional benefits will be offered to reflect the seniority and impact of this role.

About You This role will suit a senior operational leader who brings both strategic insight and hands‑on execution capability. You will ideally have experience in healthcare or complex service‑based organisations and be comfortable operating in a founder‑led environment.

The Position As

General Manager , you will:

Lead commissioning and hospital activation, including infrastructure, technology, systems, workforce, and operational readiness

Build and lead your own multidisciplinary team with a focus on engagement, excellence, and wellbeing

Deliver strong business and clinical operations that support our goal of outstanding patient and client experiences

Develop strategic relationships with referring general practice veterinarians, partners and the wider veterinary community in WA

Oversee financial management, including P&L, forecasting, and cost controls aligned with strategic goals

Lead all facets of hospital operations including people & culture, quality, WHS, compliance, and reputation management

Key Focus Areas

Strategic & Business Leadership

– Turn our strategic plan into operational success

Operational Excellence

– Commission systems, workflows, and performance infrastructure

Financial Stewardship

– Deliver strong ROI and sustainable growth

People & Culture

– Build an empowered, values‑driven workforce from day one

Risk & Compliance

– Ensure standards, safety, and regulatory performance are met

Stakeholder Engagement

– Strengthen referral networks and community trust

Innovation & Future Growth

– Prepare ACES for long‑term evolution and industry leadership

What You’ll Bring

Tertiary qualifications in business management, leadership, healthcare or project management. MBA highly regarded

Minimum 5+ years in executive‑level operational leadership in healthcare, veterinary, or multisite service environments

Proven commercial acumen with experience leading through growth and transformation

Strong people leadership with a grounding in empathy, accountability, and continuous improvement

Outstanding communication and stakeholder engagement skills

Australian work rights are required for this position

A clinical background is not required, but an appreciation of the dynamics in veterinary or healthcare environments is desirable.

Why Join ACES?

Founding role

– Take on a pivotal position where you will have the opportunity to build and shape a hospital that is set to establish new benchmarks for veterinary care in Western Australia. Your leadership will be instrumental in executing the hospital's vision and standards from its inception.

Executive influence

– Collaborate directly with the hospital's Board and a team of specialist leaders, ensuring your expertise helps guide major decisions and drive the organisation's strategy from the highest level.

Career legacy

– Make a lasting impact on the future of advanced veterinary care across Australia. This role offers the unique chance to leave a meaningful professional legacy by contributing to the advancement and leadership of veterinary services.

Supportive conditions

– Benefit from a competitive salary package, performance‑based incentives, flexible working arrangements, and comprehensive wellbeing support designed to help you thrive both professionally and personally.

Ready to Lead with Purpose? Join us in shaping ACES from blueprint to benchmark. Submit your CV and a short cover letter outlining how your leadership will shape the future of veterinary excellence in WA.

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a general manager?

Have you completed a qualification in management?

How many years' experience do you have in the healthcare services industry?

Do you have experience in a sales role?

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