Directors People & Culture

About the role

1 permanent position, Director People and Culture for Service NSW

1 Temporary role up to 12 months, Director People and Culture for Digital and Revenue NSW

Both People and Culture Director roles partner with their respective divisions providing strategic HR expert advice, thought leadership and breakthrough thinking to deliver outcome focused solutions. You will be a role model of contemporary leadership practices as well as agile ways of working to deliver a highly engaged people and culture function that creates great employee experiences while also delivering on our commitments for the NSW community.

Set the standards of success by…

Leading a psychologically safe and highly engaged People and Culture team

Attracting, supporting, and developing our people to feel empowered to grow and feel supported to deliver amazing work, no matter what their role.

Ensuring appropriate governance practices are followed to align with policies, procedures and legislative requirements through demonstrated understanding of relevant legislation and best practice.

Earning trust and respect from your colleagues, co-workers and peers through positive engagement and commitment to service.

Working in partnership, you embrace working in cross functional teams to co-design fit-for-purpose outcomes and deliver innovative solutions to problems.

Having strong listening and communication skills to engage and deeply collaborate with people, enabling them to feel heard and valued by developing a diverse and inclusive work environment and culture.

Adopting agile methodologies to execute, plan, and evaluate projects of work to deliver solutions through collaboration and continuous improvement.

Thriving in a fast‑paced work environment providing frank and fearless advice, but also being confident to know when to reach out to colleagues for support.

Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. Customer Service is a service provider and regulator, focusing on delivering first‑class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

Closing date: 21 February 2024 at 9:59AM

Your application should include an up‑to‑date CV which clearly details your relevant skills and experience to this position. Cover Letter and

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