Group Loyalty & Engagement Manager

Queensland Clubs Management (QCM) is a division of a family-owned company specialising in property and hospitality management. QCM is one of Queensland’s leading hospitality groups in the club industry, managing multiple integrated entertainment venues with restaurants, cafes, bars, conference facilities, and gaming areas. The portfolio includes well-known venues such as The Lion Richlands, Norths Leagues & Services Club, Ipswich Jets Leagues Club, and Norths Devils Leagues Club. QCM is committed to delivering exceptional service, innovative experiences, and a welcoming community. Role Description

This is a full-time, on-site position based in Brisbane, Queensland. The Group Loyalty & Engagement Manager will oversee and implement loyalty and engagement programs for the QCM Group venues. Key responsibilities include analysing customer behaviours, developing loyalty strategies, managing member engagement initiatives, and coordinating cross-venue programs. The role also involves project management and collaboration with venue teams to enhance the overall customer experience and drive strategic objectives. Qualifications

Strong analytical and problem-solving skills to interpret loyalty data and optimise engagement strategies Experience in program and project management, including planning, executing, and monitoring multiple initiatives Excellent communication and consulting skills to effectively engage stakeholders and address customer needs Ability to work collaboratively with diverse teams to ensure the successful delivery of loyalty and engagement programs Proven leadership abilities and organisational skills to drive results and improve customer experiences Relevant qualifications in Business, Marketing, or a related field Experience in the hospitality or club management industry is highly regarded Own and optimise the Nexus Digital Loyalty System being introduced across all QCM venues Lead promotional campaigns, digital offers, and member engagement initiatives Partner with venue leadership teams to support local execution and performance (highly regarded) If you believe you have the skills and experience to succeed in this role, we’d love to hear from you. Please reach out to

Jon Klatt

at

jonk@northsleagues.com

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