Service Delivery Manager

Service Delivery Manager Melbourne. Other Bureau capital city offices will be considered.

$135,402 - $152,073 per annum + 15.4% super

Application Closing Date:

Friday, 05 December 2025

Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable, and responsive weather, water, climate, ocean and space weather services for Australia – all day, every day.

The Service and Infrastructure Management program (SIM) manages Service Management, Service Operations, Infrastructure, Networks, High Performance Computing, End User Services, and Service Delivery. It manages a significant portion of the Bureau’s budget and plays a vital role in ensuring ongoing stability and operations of all IT assets essential for the delivery of Bureau capability.

Key Responsibilities

Lead the interface between the Bureau and its managed service providers.

Drive contract governance, performance management, and continuous improvement initiatives.

Ensure reliable, secure, and cost‑effective delivery of infrastructure services underpinning national operations.

Focus on service excellence, risk mitigation, and stakeholder engagement across technical, operational, and executive levels.

Qualifications

Seasoned service delivery professional with deep experience in infrastructure operations, vendor management, and contract accountability.

Demonstrated exceptional communication, analytical, and leadership capabilities.

Commitment to operational excellence and public value.

For further information please review the position description on https://bomcareers.nga.net.au/?jati=A2548067-FC9A-6C3E-68A1-E4647531175F

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