Senior Claims Consultant

Job Description The Senior Claims Consultant is a specialist role within TAL’s Direct Claims team, responsible for managing a portfolio of high‑value, underwritten TPD claims. You will apply your strong technical expertise and knowledge of the Insurance Contracts Act to navigate complex arrangements and deliver quality outcomes for members.

This role also provides the opportunity to act as a mentor and escalation point, contributing to capability uplift, embedding best practice, and shaping the growth of this strategically important team.

In this role you will:

Manage a portfolio of complex life insurance claims

Apply strong knowledge of the Insurance Contracts Act and navigate additional cover complexities.

Collaborate with technical experts and business partners to support sound, high‑quality decision‑making.

Engage confidently with claimants, legal, trustees, and internal stakeholders, ensuring a professional and empathetic approach to complex cases.

Act as a mentor and escalation point, coaching consultants and building capability across the team.

Qualifications

Proven experience as a Claims Consultant within life insurance, looking to step up into a Senior role.

Proven experience as a Senior within life insurance.

Exposure to both retail and group insurance claims (or retail would be highly desirable).

Strong understanding of insurance legislation and frameworks (e.g. Insurance Contracts Act).

Background in law or allied health (e.g. OT) is highly regarded.

Strong analytical skills, resilience, and confidence managing complex and sensitive claims.

Company Overview TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’ve been protecting Australians for over 150 years and are backed by Daiichi Life. We offer a flexible and supportive work environment, clear career pathways, and opportunities to work on high‑value claims.

Additional Information We are an inclusive employer, recognised as an Employer of Choice for Gender Equality and a member of various diversity organisations. We welcome applications from people with diverse experiences and backgrounds, including Aboriginal and Torres Strait Islander people, caregivers, individuals with disabilities, and the LGBTIQ+ community. Adjustments during the recruitment process are available.

All applicants are subject to standard background checks, including criminal history, bankruptcy, work eligibility, regulatory, and reference checks.

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Code of Conduct Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

Internal Application Guidance If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

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