Customer Resolution Specialist

Energy Transition Recruitment Specialist | Energy Markets | Retail | Trading | Origination | CleanTech About the company:

Our client is a specialist Energy efficiency consulting organisation servicing thousands of businesses across Australia to help minimise their energy costs.

About the role:

Ensure all Stakeholders including customers & providers receive the highest level of service and professionalism

Respond to all internal queries in an appropriate and timely manner

Communicate effectively to customers and providers

Maintain confidentiality of customer and provider information

Maintaining A2 and Customer documentation. Such as newly signed LOA’s etc

Contribute actively, where required, to improvement initiatives

Accountability for the quality and daily performance of all your tasks, ensuring KPI’s are met

About you:

Good interpersonal skills

Strong initiative and resourcefulness

Good communication skills – verbal and written

Excellent planning and self-organisation discipline

Results/ goal oriented

Customer Service Experience

Energy industry experience advantageous but not essential

Next steps:

If you have experience in customer service and resolution please apply now or contact Joel on 0466 697 913 for more details.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service and Administrative

Industries

Utilities, Services for Renewable Energy, and Environmental Services

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