Head of Reservations & Events

Overview

Ready to Elevate Guest Experiences?

This is your opportunity to take the lead in crafting unforgettable guest experiences, shaping the way we connect with our guests, and driving the performance of our Reservations and Events team. If you’re a natural leader with a passion for hospitality, a knack for sales, and a desire to optimise operational efficiency, we want to hear from you! About Us

The Speakeasy Group is a boutique hospitality family made up of eight diverse venues across Melbourne and Sydney. From intimate award-winning cocktail bars to unique dining experiences, we’re proud to create spaces where people can connect, celebrate, and enjoy something a little different. We’ve become synonymous with premium experiences, special occasions and industry leading guest experiences. Now, we’re looking for a driven, strategic, and guest focused Head of Reservations and Events to join our senior team and help shape the next chapter of our journey. The Role

As the Head of Reservations and Events, you’ll guide a small but mighty team that plays a big part in shaping the guest journey. You’ll work closely with marketing, operations, venue managers, and the directors to ensure every enquiry, booking, and special occasion is handled with care—and contributes to the wider success of our venues. This is a hands-on leadership role that balances people, process, and performance, with room to bring fresh ideas and help us continue to improve. This is your opportunity to own the strategy, inspire your team, and set the standard for exceptional guest service while driving commercial success. In this role, you’ll

Lead the Team

- Support, coach and guide the team to do their best work Build clear systems and processes to make life easier—for the team and our guests Contribute meaningfully to the wider leadership team Help grow events and reservations through thoughtful, guest-focused strategies Build and maintain relationships with key clients and partners Track performance and help ensure targets are realistic and achievable Refine & Improve Operations

Oversee our booking platforms (7Rooms and Tripleseat) and look for ways to improve their use Streamline workflows and reduce friction points for guests Keep an eye out for new tools or approaches that could make us better What We’re Looking For

5+ years of experience in reservations, events, or hospitality sales management Proven leadership skills with a track record of building high performing teams A strategic thinker with a data-driven mindset and a passion for optimising processes Strong communication skills, able to inspire and motivate both clients and team members Confidence with software tools like 7Rooms and Tripleseat A solutions-focused attitude with a genuine care for guest experience Our Values

Best for the guest:

We create unforgettable experiences by always putting the guest experience first Fu*k Yeah:

If it’s not a FU*K YEAH, it’s a no. Passion and excellence drive every decision we make Do the right thing:

Integrity first. We do what’s right, even when it’s not easy Evolve & Excel:

Growth is in our DNA—personally, professionally, and as a company Unlock job insights

Salary match Number of applicants Skills match Your application will include the following questions: How many years' experience do you have as a Reservation Staff? Which of the following statements best describes your right to work in Australia? Do you have customer service experience? What\'s your expected annual base salary? How many years\' experience do you have in event management? Do you have experience in a sales role? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage. Researching careers? Find all the information and tips you need on career advice.

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