Care Partner

We are Goodwin, a multi-award-winning, industry-leading seniors' services and accommodation provider in the ACT and NSW. For over 70 years, our community-owned, not-for-profit organisation has provided the Canberra and regional community with vibrant and luxurious retirement living villages, reliable and innovative home care, and the very best in residential aged care facilities.

What you’ll be doing Client Intake & Assessments

Receive and process referrals into appropriate services

Conduct comprehensive home-based assessments and WHS screenings

Identify risks and escalate where required

Assist prospective clients to understand funding pathways

Care Planning & Coordination

Develop tailored care plans aligned with the Aged Care Quality Standards

Collaborate with internal/external providers to support independence and wellbeing

Monitor quarterly budgets and support reassessments

Provide guidance and direction to service delivery staff

Documentation & Compliance

Complete accurate and timely client documentation

Ensure compliance with legislation, organisational policies and quality standards

Record hazards and elevate risks appropriately

Client Support & Communication

Act as a trusted contact for clients and families

Provide clear guidance across My Aged Care, Home Care Packages and Support at Home pathways

Maintain respectful and professional communication at all times

Organisational Contribution

Participate in a rotating on-call roster

Promote a positive customer service culture

Uphold Goodwin’s reputation as a quality care provider

What you’ll need Mandatory

Certificate IV or higher in Service Coordination (or extensive experience in similar role)

First Aid Certificate

Current driver’s licence & own vehicle with comprehensive insurance

Essential Skills

Strong knowledge of ageing issues, including dementia and behaviour management

Ability to undertake case management to a high standard

Excellent communication, negotiation and problem-solving skills

Strong organisational and time-management capabilities

Competent in Microsoft Office

Desirable

Experience in aged care, home care services or a related sector

If you have any questions, please contact our Recruitment Team on 0466660*** and 0251146*** or ***********@goodwin.org.au

Goodwin encourages applications from Aboriginal and Torres Strait Islander peoples. We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all cultural backgrounds to apply.

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