Principal Solution Consultant

* Develop end-to-end solution architectures embedding intelligence across journeys, roles, and channels* Define phased roadmaps that balance rapid time-to-value with long-term orchestration maturity* Ensure alignment with Australian regulatory expectations, security requirements, scalability standards, and responsible AI principles* 8 to 10+ years of experience in solution consulting, enterprise CX transformation, or AI-driven platform roles* Demonstrated leadership on large, enterprise-scale, AI-centric engagements* Deep understanding of Genesys Experience Orchestration concepts including journeys, analytics, decisioning, and automation* Strong working knowledge of large language models, predictive modelling, real-time AI systems, and agentic architectures* Executive presence with the ability to influence high-stakes stakeholders in complex environments* Experience designing or implementing AI-led CX or orchestration platforms in enterprise environments* Familiarity with responsible AI governance and compliance, particularly within regulated industries* Experience integrating CX platforms into complex enterprise ecosystems* Understanding of hyperscaler cloud platforms and modern AI-enabled architectures* Shape how Agentic AI is understood and adopted across the ANZ market* Influence the most strategic CX and AI decisions made by enterprise customers* Collaborate with senior sales, value, services, and AI leaders across the region* Help define what AI-first means in enterprise Experience Orchestration* Genesys does not accept agency resumes for this role* Applicants must have legal rights to work in Australia### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr