Head of Digital

Head of Digital Join to apply for the

Head of Digital

role at

Beyond Bank Australia .

Job Description You will be responsible for the leadership and direction of our digital team, relationships with key digital and technology partners and strategic projects with a significant digital and technology emphasis. You will have significant commercial, strategic and operational responsibilities in the digital space. You'll be an important member of our senior leadership team. This strategic position requires strong leadership capabilities to consistently strive to deliver initiatives and provide a high level of quality service in the digital environment through your team and the business from a customer and business perspective. You will have a vital and direct impact on the relationship with critical third‑party partners, including across App, Internet Banking and Website. Selecting, developing, and maintaining partners to assist in delivering our digital strategy and ecosystem is essential.

Key Duties

Guide and lead digital transformation, promote technological tools, manage every digital team and build overall strategy to coordinate different activities.

Develop a clear, compelling, customer‑centric Digital vision and strategy across BBA with initiatives delivered through a high performing digital team.

Drive digital innovation and act as a change agent throughout the organisation—stay at the cutting edge, challenge and push boundaries, pursue opportunities to provide for customer needs sustainably linked to brand positioning.

Foster an environment that is agile and responsive to business needs.

Develop and present papers (and business cases) for Digital related initiatives to Executive and Board.

Lead and empower the team to deliver and meet operational and strategic initiatives, manage regulatory compliance, legal, administration, procedural maintenance, budgets, forecasts and variance commentary.

Collaborate with IT, and Risk & Compliance to ensure all new initiatives have required risk assessment and policy changes, complying with all legislation and codes

under which

the business is regulated and adhering to all internal policies and processes.

Drive the improvement and evolution of the customer experience at every digital touch point, delivering a service model where customers have success, choice and access 24/7.

Oversee measurement and reporting on the success of the customer experience from an ROI perspective across the digital channels.

Qualifications We're looking for someone with proven experience in digital transformation, team management and leading through change. You'll have strong stakeholder and partner management experience and be someone who has a forward‑thinking mindset with innovation and customer at the forefront of all you do. Influencing, strong communication and financial acumen skills will be important to your success.

Essential Experience

Demonstrated experience designing and launching digital platforms

Degree in technology or related discipline

Proven leadership in managing digital transformation and digital teams

Strong understanding of digital technology, applications, banking systems, and integration

Experience aligning digital strategy with business strategy

Desirable Experience

Postgraduate qualification in Management or IT

Experience in financial services, ideally retail banking

Additional Information We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles. Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at recruitment@beyondbank.com.au.

Benefits

Additional three paid work‑life balance days to boost your annual leave

Paid community volunteer days to support many community charities across Australia

Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more

A flexible, and diverse working environment

Career development opportunities, training and coaching

Recruitment Process The process can include a phone screen, video interview, virtual or face‑to‑face interview, psychometric testing, and all relevant background checking.

Apply Now To find out more about Beyond Bank visit beyondbank.com.au or for more information contact recruitment@beyondbank.com.au.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre‑employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Management

Industries Software Development and IT Services and IT Consulting

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