Solutions Architect II

About Ellucian Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI‑powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best‑in‑class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

About The Opportunity Our Professional Services team at Ellucian is seeking a

Solutions Architect

who will play a key role in shaping the vision and architecture of our solutions across multiple Ellucian products. This role is focused on designing, supporting, and implementing best practice solutions throughout the project lifecycle, ensuring alignment with customer business goals and requirements. The Solutions Architect will collaborate closely with cross‑functional teams during the presales cycle, lead Cloud/SaaS modernization engagements, and drive outcomes‑based methodology practices to accelerate time‑to‑value for higher education institutions. Reporting directly to the manager of the practice, the Solutions Architect will serve as a thought leader and principal liaison, ensuring the successful delivery of solutions as architected.

Where you will make an impact

Analyze business objectives and desired outcomes, ensuring alignment with customer goals

Design and convey comprehensive business architecture, including both technical and functional solutions, from concept through implementation

Identify and standardize solutions within the Ellucian ecosystem, ensuring alignment with best practices and the product roadmap

Support the Enterprise Architect in defining and articulating value propositions

Lead cross‑functional implementations, focusing on areas like Student Information Systems (SIS), Finance, HR, and ensuring SaaS extensibility is maximized for customer success

Facilitate service solutions sessions, guide capability teams through process mapping, and enhance customer experience through standards and best practices

Collaborate with project management to define and execute delivery models, mitigate risks, and develop materials such as solution architectures, and statements of work

Participate in governance and assurance activities, ensuring solutions are implemented as designed and assessing ongoing success for continuous improvement

Mentor new team members on capability‑driven service delivery practices, balancing strategic and tactical considerations

Contribute to the enhancement of Ellucian’s global architecture repository, supporting time‑to‑value and outcome‑driven methodologies

What You Will Bring

Preferred 5+ years of broad solution delivery experience at multiple higher education institutions in APAC, with expertise in cross‑functional areas such as Student Information Systems (SIS), Finance, and HR

Technical Background: Comfortable with and have past experience in technical implementation, with the ability to architect multiple functional and technical areas

Preferred experience with higher education delivery in large scale ERP platforms

Preferred in‑depth knowledge of Ellucian ERP delivery practices and an understanding of its role within the broader Ellucian solution landscape

Passionate about learning and implementing new tools and technologies into the projects

Innovation and Creativity: A positive, self‑motivated, team‑oriented individual with the ability to innovate and create new delivery methodologies to transform higher education effectiveness

Prior experience in a customer‑facing position across multiple organizations

Communication and Collaboration: Superior relationship‑building skills, exceptional interpersonal, written, and oral communication skills, with an emphasis on collaboration and follow‑through

Ability to articulate value and ROI for customers around a variety of software and services solutions

International experience a plus

What makes #Ellucianlife

20 days annual leave plus public holidays

Competitive superannuation and life cover

Private Medical and Dental family cover

Thrive Flex Program that allows you to contribute towards your health, financial or learning interests

5 charitable days to support the community that supports us

Wellness

Headspace (mental health)

Wellbeats (virtual fitness classes)

RethinkCare – caregiver support

Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few

Parental leave

Employee referral bonuses to encourage the addition of great new people to the team

We Foster a learning culture with:

Education Assistance Program

Professional development opportunities

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