Job Description
Purpose
The Chief Data and AI Officer drives data, AI, and automation capability across Global Business Services (GBS), accelerating enterprise-wide adoption of intelligent automation, AI insights, and data-driven decision making. The role shapes a shared vision, delivers measurable value through strategic automation and platform optimisation, and plays a critical role in GBS transformation. Success depends on strong change leadership, cross-functional influence, and the ability to scale proven capabilities.
Primary Accountabilities & Objectives
Team & Change Leadership
Build a high-performing culture and address integration challenges between automation and data teams
Define clear roles and pathways and strengthen collaboration across key business, technology, and risk functions
Strategic Leadership & Financial Ownership
Deliver a three-year roadmap focused on high-value opportunities
Own financial performance, ROI, and chair the Investment Committee
Automation & AI Strategy
Drive intelligent automation across finance, technology, and people & culture processes
Champion AI adoption across enterprise platforms and manage a balanced pipeline of quick wins and long-term initiatives
Support the AI Enablement Board and ensure responsible AI use
Platform Optimisation & AI Enablement
Establish integration patterns and reusable components
Identify and adopt underused AI and automation features
Maximise platform value through predictive analytics, automated fulfilment, and AI-powered self-service
Enterprise Data Strategy & Governance
Lead enterprise data strategy with privacy, security, and compliance by design
Build unified data platforms and mature governance capabilities
Enable AI through high-quality datasets and promote data literacy and self-service analytics
Stakeholder Management & Influence
Build strong executive relationships and present business cases to senior leadership
Influence decisions across functions and regions while managing competing priorities
Value Realisation & Performance Management
Drive adoption and change to ensure forecast benefits are achieved
Establish measurement frameworks, transparent reporting, and dashboards
Hold teams accountable for business outcomes
Experience
10+ years in data, AI, automation, or digital transformation with leadership of enterprise-scale initiatives and teams of 10+
Strong experience in financial performance management, driving ROI, and delivering measurable value
Deep knowledge of intelligent automation, AI/ML, data platforms, governance, integration patterns, privacy, and security
Ability to influence without authority and operate across complex, multi-country environments
Strong understanding of platforms including Workday, ServiceNow, and UiPath
Education & Qualifications
Bachelor’s degree in information technology, computer science, or a related field, with certifications in data management, AI, automation platforms, or project management.
What you’ll Enjoy
♀️ Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe – we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
We value you
Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Irreverence | Ownership | Egalitarianism
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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