Senior Claims Consultant

JLT Risk Solutions Pty Ltd is a standalone business unit within Marsh Pacific, serving over 500 Local Government organisations across Australia. We specialise in risk financing and management solutions for Local Government clients, working innovatively with mutual funds to protect their assets, people and communities.

The Perth team manages a not-for-profit industry based mutual indemnity scheme (LGISWA), owned by 145 Western Australian local governments, focused on meeting their unique requirements. For more information, visit www.lgiswa.com.au.

The position is based in the West Leederville office.

Senior Claims Consultant, Workers Compensation Claims Management This role involves managing a portfolio of Workers Compensation claims. The Senior Claims Consultant will deliver high‑quality claims management services, working collaboratively with clients and the broader claims team to produce cost‑effective outcomes and timely settlement of claims.

Responsibilities

Deal efficiently with client enquiries

Plan and deliver relationship management through regular and constructive communication with clients

Visit clients and legal providers regularly

Provide end-to‑end claims management

Submit claims reports as required

Continuously pursue professional development by attending external and internal sessions

Ensure compliance with the Workers Compensation and Injury Management Act 1981, including principles and standards set by the regulator

Qualifications (highly desirable)

Knowledge and insurance claims experience in Workers Compensation

Experience interpreting relevant acts for liability decisions

Management of complex claims

Demonstrated initiative and understanding when managing confidential information

What makes you stand out?

Strong communication, personable and stakeholder management skills

Computer literacy, including intermediate skills in MS Excel, Outlook & Word

Good negotiation skills and ability to influence positive outcomes

Self‑motivation and organisational skills

Ability to plan, work independently and prioritise workloads

Ability to lead where appropriate

Why join our team

Professional development opportunities, interesting work and supportive leaders

Vibrant and inclusive culture with talented colleagues to create new solutions and have impact for clients and communities

Career opportunities and benefits to enhance wellbeing

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnicity, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, and other characteristics protected by applicable law.

Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing employment.

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