General Manager - Chemist Discount Centre

General Manager - Chemist Discount Centre

role at

Independent Pharmacies Australia (IPA)

About DBG Health & IPA At DBG Health, we are Defined by Good. Our purpose is to create a world where feeling better is a right, not a privilege. We provide affordable health, wellness, and beauty solutions worldwide. A core division of DBG Health, Independent Pharmacies of Australia (IPA), supports over 1,000 community pharmacies, driving impact across Australia and beyond.

About The Role We are seeking a General Manager, Chemist Discount Centre (CDC) to lead and transform the CDC franchise network. This senior leadership position has end‑to‑end accountability for franchise performance, growth, and commercial outcomes. As the primary ambassador for the CDC brand, you will drive strategy, brand positioning, and franchise success while aligning the business with IPA’s broader B2B and B2C objectives.

Role & Responsibilities

Develop and execute CDC’s network growth strategy, including footprint expansion, brand positioning, and franchise model evolution.

Own the franchise recruitment pipeline: prospecting, assessment, selection, and commercial negotiation.

Conduct site feasibility, demographic analysis, and commercial modelling for new and existing sites.

Oversee onboarding and franchise transitions to ensure a smooth, coordinated experience across IPA teams.

Collaborate with Network Development and Operations on store builds, relocations, refurbishments, and format compliance.

Build strong, long‑term relationships with franchise partners.

Establish consistent communication and engagement rhythms across the network.

Manage escalations, performance issues, and franchise compliance.

Ensure franchisees receive coordinated support through defined pathways for operations, marketing, and merchandising needs.

Own the commercial performance of the CDC business unit.

Develop pricing frameworks, commercial models, and profitability strategies in partnership with the GM Merchandising & Consumer Marketing.

Provide reporting to the MD and GMs on performance, risks, and growth opportunities.

Build business cases for new initiatives, footprint expansion, and store reinvestments.

Skills & Experience

Senior leadership experience within franchising, retail networks, or multi‑site operations.

Proven experience in commercial strategy, business unit ownership, or P&L management.

Strong stakeholder engagement and relationship management skills.

Demonstrated ability in franchise recruitment, commercial negotiation, and network expansion.

Strong analytical skills in commercial modelling, feasibility assessments, and performance reporting.

Ability to lead cross‑functional teams in a virtual environment.

Excellent communication, strategic thinking, and decision‑making capabilities.

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal‑opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity.

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