Revenue & Performance Lead

ecruising is one of Australia’s leading online cruise specialists, helping travellers discover, compare and book cruise holidays with confidence. With access to the world’s most respected cruise lines and itineraries, we combine expert advice with competitive pricing to deliver exceptional value and unforgettable experiences at sea.

Our team of cruise specialists are passionate about travel and committed to providing personalised service at every stage of the journey — from inspiration and planning through to sailing. We pride ourselves on deep product knowledge, trusted partnerships, and a customer-first approach that turns dream holidays into seamless realities.

The opportunity We are looking for a Revenue & Performance Lead to take ownership of sales performance and revenue delivery within our cruise sales team.

This is a hands‑on leadership role focused on turning demand into consistent, predictable revenue. You will own the monthly revenue outcome, lift conversion and booking value, and coach sales leadership to drive sustainable performance.

This role is not about managing queues or day-to-day administration — it is about setting standards, driving performance, and building a sales team that performs consistently and commercially.

Some of the things you will be involved in:

Owning the monthly sales revenue target and ensuring consistent delivery

Translating revenue targets into clear weekly priorities and performance focus

Driving sales performance improvement through coaching and clear standards around conversion, follow‑up, closing, and upselling

Conducting regular QA on sales calls, emails, and quotes to maintain accuracy, professionalism, and value‑based selling

Identifying performance trends and implementing targeted coaching and improvement plans

Owning pricing, discounting, and upsell strategy to maximise booking value

Managing escalated sales matters, including high‑value bookings and complex customer issues

Partnering closely with Operations to ensure seamless handover from sales and enhance customer experience

We are looking for you to bring:

Confidence in coaching others and holding teams accountable to standards

Strong commercial acumen, with a clear understanding of conversion and booking value drivers

The ability to balance customer experience with commercial decision‑making

Clear, calm, and credible communication skills

A systems‑thinking mindset, focused on building capability and consistency

Experience in travel, cruise, or long‑cycle sales environments (highly regarded)

The ways we support and reward You’ll be joining a talented and energetic group of people who are passionate about our product.

We recognise and appreciate your diverse needs and interests and support you at work and at home with flexible work arrangements, birthday leave, volunteering leave, access to EAP and a range of wellness services, flu vaccinations, salary packaging, a comprehensive learning platform and internal development.

To apply, please submit your resume.

Applications close 24 February 2026.

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