Head of Enterprise Risk Management

LMG is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand, or the Loan Market brand, and partners with over 110 banks and lenders. The business has grown rapidly, with LMG brokers in both countries helping over 340,000 customers settle over $143 billion worth of loans in FY25.

We’re not a conventional company with a lot of rules and hierarchy, and we don’t intend to become one. We live our values in everything we do: Compassion for our customers, doing what we say, being curious and thinking openly, going further together, and staying hungry but humble. We’re a large company with a start-up attitude. Our success is driven by hiring outstanding people and accepting nothing less than being the best at what we do. We are proud to be named Australian Financial Review BOSS Best Place to Work - Banking, Superannuation and Financial Services & in 2025!

About the role As the Head of Enterprise Risk Management, you will hold a high-impact leadership mandate reporting directly to the Chief Risk Officer, where you will be responsible for the end-to-end implementation and oversight of the Enterprise Risk Management Framework (RMF) across the Group. This role blends strategic governance with hands‑on technical expertise, requiring you to identify, assess, and mitigate risks to ensure the business remains resilient and aligned with the Board‑approved Risk Appetite Statement.

Beyond managing the integrity of the control environment through robust RCSAs and thematic reviews, you will act as a key advisor for new initiatives and business changes. Ultimately, you are tasked with driving a mature, proactive risk culture that doesn't just protect the business, but actively enhances operational excellence and broker efficiency.

What you'll do: 1. Framework & Governance Ownership

Strategic ORMF Leadership: Lead the continuous evolution of the Enterprise Risk Management Framework (ORMF) and associated policies to ensure alignment with LMG’s strategic objectives and regulatory obligations (NCCP, BID).

Risk Appetite Calibration: Lead the annual review of the Risk Appetite Statement (RAS); define, monitor, and report on Key Risk Indicators (KRIs) to ensure the business operates within Board‑approved thresholds.

Executive Reporting: Support the CRO in the preparation of high‑quality, insightful risk reporting for the Board, Audit and Risk Committee, Risk Council and Executive Leadership Team, providing a transparent view of the enterprise risk profile and emerging trends.

Control Design & Effectiveness: Lead the business‑wide Risk and Control Self‑Assessment (RCSA) process, providing challenges to ensure control environments are robust and mature.

Thematic & Deep‑Dive Reviews: Execute a schedule of thematic reviews into high‑risk areas such as commission payment integrity, broker onboarding, and data privacy.

Incident & Issue Management: Oversee the end‑to‑end incident management lifecycle. Lead root‑cause analysis for material breaches and ensure Management Action Plans are effective in preventing recurrence.

Business Continuity & Crisis Management: Own the Business Continuity Management (BCM) program, including the development of Business Impact Analyses (BIA) and the coordination of annual testing.

Change Risk Management: Lead the Risk Change Assessment process for all new business initiatives, product launches, and technology deployments. Ensure that risks are identified, assessed, and mitigated prior to "go‑live."

Post‑Implementation Reviews (PIRs): Conduct formal risk reviews following major organisational changes to ensure that controls are operating as intended and that the change has not negatively impacted the business’s risk profile.

GRC Platform Sponsorship: Act as the Business Sponsor for the GRC platform (6Clicks), ensuring it drives automated reporting, streamlined assessments, and serves as the "single source of truth" for risk data.

Risk Culture Advocacy: Drive a proactive risk‑aware culture across the business, ensuring risk management is viewed as a value‑add rather than a compliance hurdle.

Team Leadership: Lead and mentor a high‑performing team of three, fostering technical growth and professionalising the risk function.

What we're looking for:

Relevant tertiary qualifications, Certificate IV or Diploma in Mortgage Broking preferred

Strong knowledge of risk assessment methodologies and tools

Strong stakeholder relationships experience

Excellent business writing skills to influence positive outcomes

Working knowledge of NCCP and a strong understanding of the broader regulatory regime particularly, in respect of ASIC obligations, Privacy Act and the Best Interests Duty

Good understanding of mortgage lending and/or broker businesses

Working autonomously and excellent time management

What we offer: We believe in a work‑life blend that truly works for you. Our benefits are designed to support your personal and professional well‑being, including:

Work‑life flexibility with hybrid and flexible working options, plus 6 "Me" days to prioritise your well‑being.

Generous leave policies, including 16 weeks of paid parental leave (and paid superannuation for up to 52 weeks), paid fertility treatment leave, and the option to purchase extra annual leave.

Career development with access to tailored learning programs, paid study leave, and our high performers Program.

Community focus, with a paid volunteer day and opportunities to earn rewards through our LMG Share Tomorrow Foundation.

Prioritise your well‑being with Sonder, our all‑in‑one easy to use mobile app for instant mental, medical, and personal safety support

At LMG, we're building a culture where everyone feels valued and can be their authentic self. We believe a diverse team fuels innovation and success, and we’re committed to creating an inclusive workplace where you can thrive.

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