Chief Clinical Services Officer

Ngala – supporting WA Families for over 130 years CHIEF CLINICAL SERVICES OFFICER • Kensington location – Family friendly work environment • Salary packaging benefits to increase your take home pay up to $15,900 ABOUT THE ROLE Ngala is a well know Western Australian charity that supports children and families. We are entering into an exciting period of growth and transformation, and we are seeking a Chief Clinical Services Officer to help shape the future of clinical services. These include Preventative and early intervention services Mental health programs Residential parting services and Statewide community supports The Chief Clinical Services Officer (CCSO) is a key member of the Ngala Executive Team, reporting directly to the Chief Executive Officer. This role provides the unique opportunity to influence service innovation, uplift clinical governance and drive improved outcomes for families at scale. Our recent focus has been on strengthening modernising care pathways, digital capability and high impact clinical model – initiatives to be championed and expanded by the CVSO. DUTIES Responsibilities include but are not limited to: Provide strategic leadership for all clinical and early intervention services across Ngala. Drive the business planning and ongoing development of the Clinical Services portfolio, in line with Ngala’s Strategic Plan. Provide operational leadership, enabling efficient and effective service delivery, including operational practices, to ensure financial, clinical, and operational outcomes are met. Build strong partnership with government, peak bodies, tertiary organisations, health networks and community organizations Drive evidence-based decision-making and use of data to improve client outcomes and analyse performance data and implement strategies for improvement. Ensure compliance with the National Safety and /quality Health Service Standards, child safe standards, and other relevant frameworks ABOUT YOU As the successful candidate, you will have: Extensive leadership experiences in major health care, community health or hospital systems. Tertiary qualifications in Clinical Service and / or Business Management. Health Practitioner Registration with a professional body (eg AHPRA or equivalent). Deep understanding of family services, mental health, child development, or early intervention models. A commitment to culturally safe, inclusive, and equitable service delivery including child safe principles. An understanding of delivering culturally safe service including ATSI and Multicultural. Strong governance capability, operational insight and a passion for clinical excellence. Values that align with Ngala focus on Human Connection, Integrity, Fairness and Creativity. ROLE REQUIREMENTS Able to work across other Ngala sites, as required Possession of a current National police clearance Possession of a Working with Children Check Possession of a current WA driver's licence WHY JOIN US Lead transformative change at one of WA’s most respected family service organisations. Work with a dedicated team making a real difference to thousands of families every year. Enjoy a supportive culture with genuine commitment to innovation, impact, and staff wellbeing. Access professional development, salary packaging, and flexible work arrangements. HOW TO APPLY Applications will close 5pm Tuesday 17 February 2026. Shortlisting will commence immediately and at our discretion, this job posting may be extended or removed earlier. We encourage you to submit your application promptly. Click 'Apply' and follow the prompts to submit your CV and cover letter outlining the skills and experience you can bring to the role. Please direct any enquiries to Michelle Dillon, CEO at *******@ngala.com.au. If you are an experienced and talented professional who is passionate about leading clinical services and making a positive impact in the community, we would love to hear from you. ABOUT US Ngala has been operating in Western Australia for over 130 years and today we deliver a range of services and programs that supports parents, families, and communities to enhance the wellbeing and development of children and young people. We believe when parents and families are confident and communities are strong, safe, and healthy, children and young people will achieve their full potential. This is underpinned by our core values of Human Connection, Integrity, Fairness and Creativity. CULTURE Ngala is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse background, people who identify as LGBTIQA+ and people with a disability. We acknowledge the Traditional Owners of the land where our programs and services operate and pay our respects to Elders past and present in the spirit of reconciliation. We acknowledge the importance of children being raised with connection to culture, community and family. To find out more about Ngala visit www.ngala.com.au. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

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